Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Inspect, repair, and service Makita power tools while providing customer support.
- Company: Join a global leader in power tools with a dynamic team culture.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Flexible hours and opportunities for career growth in a thriving industry.
- Why this job: Make an impact by working with top-quality tools and helping customers directly.
- Qualifications: Experience in repairs, strong technical skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Feltham)
Salary Range: per annum
Department: Technical Team
Job Type: Full‑time
About Makita UK
Makita is a global leader in power tools and outdoor equipment, known for delivering high‑quality products that meet the needs of professionals and end users alike.
Position Overview
The Service Technician is responsible for the inspection, repair, and servicing of Makita products, including electric, cordless, and petrol tools, ensuring they meet quality standards and are repaired within company KPIs. This role requires a strong technical understanding of Makita tools and the ability to diagnose and repair issues with minimal assistance. The technician will also provide telephone support to internal and external customers, assist with warehouse operations (spare parts replenishment, picking, packing, shipping), and ensure accurate data entry in the management system. In addition, the technician will adhere to all health, safety, and environmental policies, contribute to continuous improvement efforts, and assist with other assignments as needed by the business.
What You Will Be Doing:
- Tool Inspection & Repair: Diagnose, repair, and service a wide range of Makita power tools to the highest standards of quality and efficiency.
- Customer Support: Provide telephone support to internal teams and external customers with technical queries and repair updates.
- Technical Reporting: Document repairs, tool conditions, and job details in a clear, concise manner, ensuring accurate records are maintained in our management system.
- Warehouse Support: Assist with spare parts replenishment, picking, packing, and shipping of Makita products and components as needed.
- Health & Safety Compliance: Maintain a safe and organised work environment, adhering to health and safety protocols at all times.
- Team Collaboration: Work alongside colleagues to troubleshoot and repair tools, sharing expertise and supporting a culture of continuous improvement.
What We Are Looking For:
- Experience: Experience in a similar repair or technical role, ideally with power tools, machinery, or consumer electronics. Knowledge of Makita products is a plus.
- Technical Skills: Proven ability to diagnose and repair a variety of tools with minimal assistance.
- Customer-focused: Excellent communication skills to provide clear, helpful technical support to both customers and internal teams.
- Attention to Detail: High attention to detail in repairs, documentation, and inventory management.
- Health & Safety Awareness: Understanding of workshop safety protocols, including fire safety and tool‑specific safety procedures.
- IT Proficiency: Comfortable with repair management systems to track repairs and input job details.
- Team Player: Ability to collaborate with colleagues to improve repair processes and provide assistance when needed.
- Flexible & Reliable: Willingness to work overtime as required, and dependable in meeting deadlines and maintaining high standards.
- Proactive: A self‑motivated individual who takes initiative and seeks continuous improvement in their work.
What We Offer:
- Competitive salary per annum.
- Ongoing training and development opportunities.
- A supportive and dynamic working environment with experienced teammates.
- The opportunity to work with a market‑leading brand in a growing sector.
Makita UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Technician (Tool Repairs) – London Makita UK employer: Makita UK
Contact Detail:
Makita UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician (Tool Repairs) – London Makita UK
✨Tip Number 1
Get to know the company! Research Makita UK and their products. Understanding their tools and values will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the Service Technician position.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of power tools and common repair issues. Being able to demonstrate your expertise will give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Makita team and ready to dive into the world of tool repairs.
We think you need these skills to ace Service Technician (Tool Repairs) – London Makita UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with power tools and technical roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Makita products and how your background makes you the perfect fit for the Service Technician role. Keep it friendly and professional!
Show Off Your Technical Skills: In your application, be sure to mention any specific technical skills or experiences you have with diagnosing and repairing tools. We love candidates who can demonstrate their expertise and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Makita team!
How to prepare for a job interview at Makita UK
✨Know Your Tools
Before the interview, brush up on your knowledge of Makita products. Familiarise yourself with their range of power tools and common issues that arise. This will not only show your enthusiasm for the role but also demonstrate your technical understanding.
✨Prepare for Technical Questions
Expect to be asked about your experience diagnosing and repairing tools. Think of specific examples from your past roles where you successfully resolved issues. Be ready to explain your thought process and the steps you took to fix the problems.
✨Showcase Your Customer Support Skills
Since the role involves providing telephone support, prepare to discuss how you've handled customer queries in the past. Highlight your communication skills and any experiences where you turned a frustrated customer into a satisfied one.
✨Emphasise Team Collaboration
The job requires working closely with colleagues, so be prepared to talk about your teamwork experiences. Share examples of how you've collaborated to improve processes or solve problems, showcasing your ability to contribute to a positive team environment.