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- Tasks: Provide essential admin support and manage customer repair jobs in a dynamic environment.
- Company: Join Makita UK, a global leader in power tools and outdoor equipment.
- Benefits: Competitive salary, ongoing training, and a supportive team culture.
- Why this job: Be part of a committed team driving innovation and excellence.
- Qualifications: Strong admin skills, attention to detail, and proficiency in Microsoft Office.
- Other info: Opportunity for career growth in a vibrant and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Location: Feltham
Job Type: Full-Time – onsite
We are looking for a Service Support Administrator to provide essential administration and warehouse support to our service department. This role is key to ensuring smooth operations within our Factory Service Centres and delivering excellent customer service. If you’re ready to take on a dynamic, hands‑on role with a leading global brand, we’d love to hear from you!
Why Join Makita UK?
- A Brand You Can Trust: Join a global leader in high‑performance power tools and outdoor equipment.
- Career Development: We believe in developing our people. With Makita, you’ll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
- Work‑Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
- Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.
If you are detail‑oriented, committed to continuous improvement, we want to hear from you!
What You Will Be Doing:
- Provide administration support for the Factory Service Centres.
- Create and manage customer repair jobs on ERP system within agreed timescales.
- Prepare and follow up on repair job quotations.
- Maintain the ASA database and FSC daily/monthly reporting data.
- Respond promptly to service‑related queries.
- Upload labour information on the Makita Warranty Claim system.
- Pick spare parts and pack repair jobs for dispatch.
- Ensure compliance with Health & Safety and Environmental policies.
- Contribute to a culture of continuous improvement and follow department processes.
What We Are Looking For:
- Strong administrative skills with excellent attention to detail.
- Good organizational and time management abilities.
- Proficient in Microsoft Office (Excel, Word) and ERP systems.
- Effective communication skills for handling customer queries.
- Ability to prioritize and manage time‑critical tasks.
- Aware of Health & Safety standards.
Desirable: Experience in service centre or repair administration, knowledge of spare parts management, and familiarity with warranty claim systems.
Personal Attributes: Proactive, reliable, customer‑focused, adaptable, and a team player.
What we offer:
- Competitive salary and performance‑based incentives.
- Ongoing training and development opportunities to help you succeed in your role.
- A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
- The opportunity to represent a market‑leading brand in a growing sector.
Ready to take the next step? Apply now and join a team committed to excellence and innovation. Apply now by sending your CV and cover letter. We look forward to hearing from you!
Makita UK Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Support Administrator – Feltham employer: Makita UK
Contact Detail:
Makita UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator – Feltham
✨Tip Number 1
Get to know the company! Research Makita UK and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Makita. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about examples from your past experiences that showcase your skills and how they align with what Makita is looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Support Administrator – Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Support Administrator role. We want to see how your strong administrative skills and attention to detail shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about joining Makita UK and how you can contribute to our commitment to excellence and customer service.
Showcase Relevant Experience: If you’ve got experience in service centre or repair administration, don’t hold back! Let us know how your background aligns with the responsibilities of the role, especially around managing customer queries and using ERP systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a leading global brand!
How to prepare for a job interview at Makita UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Support Administrator. Familiarise yourself with the key responsibilities like managing customer repair jobs and using ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your strong administrative skills and attention to detail during the interview. Prepare examples from your past experiences where you've successfully managed time-critical tasks or improved processes. This will demonstrate your capability to contribute to the team's success.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and how the team collaborates. This shows that you’re not just focused on getting the job but are also interested in how you can grow within the company and contribute to its goals.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. Makita values adaptability and being customer-focused, so share your experiences that reflect these traits. Being genuine can help you connect better with the interviewers.