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- Tasks: Inspect, repair, and service Makita power tools while providing customer support.
- Company: Join Makita UK, a global leader in power tools and outdoor equipment.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Embrace diversity in an inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team and work with top-notch tools in a growing sector.
- Qualifications: Experience in repairs, strong technical skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Feltham)
Salary Range: per annum
Department: Technical Team
Job Type: Full‑time
About Makita UK
Makita is a global leader in power tools and outdoor equipment, known for delivering high‑quality products that meet the needs of professionals and end users alike.
Position Overview
The Service Technician is responsible for the inspection, repair, and servicing of Makita products, including electric, cordless, and petrol tools, ensuring they meet quality standards and are repaired within company KPIs. This role requires a strong technical understanding of Makita tools and the ability to diagnose and repair issues with minimal assistance. The technician will also provide telephone support to internal and external customers, assist with warehouse operations (spare parts replenishment, picking, packing, shipping), and ensure accurate data entry in the management system. In addition, the technician will adhere to all health, safety, and environmental policies, contribute to continuous improvement efforts, and assist with other assignments as needed by the business.
What You Will Be Doing:
- Tool Inspection & Repair: Diagnose, repair, and service a wide range of Makita power tools to the highest standards of quality and efficiency.
- Customer Support: Provide telephone support to internal teams and external customers with technical queries and repair updates.
- Technical Reporting: Document repairs, tool conditions, and job details in a clear, concise manner, ensuring accurate records are maintained in our management system.
- Warehouse Support: Assist with spare parts replenishment, picking, packing, and shipping of Makita products and components as needed.
- Health & Safety Compliance: Maintain a safe and organised work environment, adhering to health and safety protocols at all times.
- Team Collaboration: Work alongside colleagues to troubleshoot and repair tools, sharing expertise and supporting a culture of continuous improvement.
What We Are Looking For:
- Experience: Experience in a similar repair or technical role, ideally with power tools, machinery, or consumer electronics. Knowledge of Makita products is a plus.
- Technical Skills: Proven ability to diagnose and repair a variety of tools with minimal assistance.
- Customer-focused: Excellent communication skills to provide clear, helpful technical support to both customers and internal teams.
- Attention to Detail: High attention to detail in repairs, documentation, and inventory management.
- Health & Safety Awareness: Understanding of workshop safety protocols, including fire safety and tool‑specific safety procedures.
- IT Proficiency: Comfortable with repair management systems to track repairs and input job details.
- Team Player: Ability to collaborate with colleagues to improve repair processes and provide assistance when needed.
- Flexible & Reliable: Willingness to work overtime as required, and dependable in meeting deadlines and maintaining high standards.
- Proactive: A self‑motivated individual who takes initiative and seeks continuous improvement in their work.
What We Offer:
- Competitive salary per annum.
- Ongoing training and development opportunities.
- A supportive and dynamic working environment with experienced teammates.
- The opportunity to work with a market‑leading brand in a growing sector.
Makita UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Technician (Tool Repairs) – London Makita UK employer: Makita UK
Contact Detail:
Makita UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician (Tool Repairs) – London Makita UK
✨Tip Number 1
Get to know the company inside out! Research Makita UK, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the inside scoop on the company culture and maybe even refer you for the role. Plus, it shows you're serious about joining the team!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical skills and customer support. You want to be ready to demonstrate your expertise in diagnosing and repairing tools, so brush up on those skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Makita family!
We think you need these skills to ace Service Technician (Tool Repairs) – London Makita UK
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience with power tools in your application. We want to see how you can diagnose and repair tools, so don’t hold back on sharing relevant examples!
Be Clear and Concise: When documenting your experience, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and how they match the role.
Tailor Your Application: Take a moment to tailor your application specifically for the Service Technician role. Mention your familiarity with Makita products and any customer support experience you have – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Makita UK!
How to prepare for a job interview at Makita UK
✨Know Your Tools
Before the interview, brush up on your knowledge of Makita products. Familiarise yourself with their range of power tools and common issues that arise. This will not only show your enthusiasm for the role but also demonstrate your technical understanding.
✨Practice Customer Support Scenarios
Since the role involves providing telephone support, think of potential customer queries you might encounter. Practise how you would explain technical issues clearly and concisely. This will help you showcase your communication skills during the interview.
✨Highlight Your Attention to Detail
Be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Whether it’s in repairs, documentation, or inventory management, showing that you can maintain high standards is crucial.
✨Emphasise Team Collaboration
The job requires working alongside colleagues, so be ready to share experiences where you successfully collaborated with others. Highlight how you contributed to team efforts and continuous improvement, as this aligns with the company culture.