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For Companies At a Glance
- Tasks: Inspect, repair, and service Makita power tools while providing excellent customer support.
- Company: Join Makita UK, a global leader in power tools and outdoor equipment.
- Benefits: Enjoy competitive salary, ongoing training, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the power tools industry.
- Qualifications: Experience in technical roles, strong problem-solving skills, and a passion for customer service.
- Other info: Opportunities for career growth in a vibrant and inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Feltham)
Salary Range: per annum
Department: Technical Team
Job Type: Full-time
Join Our Team!
About Makita UK
Makita is a global leader in power tools and outdoor equipment, known for delivering high-quality products that meet the needs of professionals and end users alike. We are seeking a Service Technician to join our dynamic team at Makita. As a key member of our service centre, you will play a crucial role in ensuring the efficient repair and servicing of Makita products, including electric, cordless, and petrol tools. If you have a strong technical background, a passion for problem-solving, and are committed to delivering excellent customer service, we want to hear from you!
Why Join Us?
- Competitive Salary & Benefits: Enjoy a competitive salary and opportunities for career growth within our company.
- Training & Development: We offer ongoing training and development to help you advance your skills and stay up to date with industry best practices.
- Positive Work Environment: Join a supportive, team-oriented company where your contributions are valued, and your expertise is respected.
- Opportunity for Growth: Be part of a growing business with opportunities for career advancement in a dynamic industry.
Position Overview
The Service Technician is responsible for the inspection, repair, and servicing of Makita products, including electric, cordless, and petrol tools, ensuring they meet quality standards and are repaired within company KPIs. This role requires a strong technical understanding of Makita tools and the ability to diagnose and repair issues with minimal assistance. The technician will also provide telephone support to internal and external customers, assist with warehouse operations (e.g., spare parts replenishment, picking, packing, and shipping), and ensure accurate data entry in the management system.
In addition, the technician will adhere to all health, safety, and environmental policies, contribute to continuous improvement efforts, and assist with other assignments as needed by the business. This position plays a key role in delivering excellent customer service, maintaining efficient workshop operations, and supporting overall business objectives.
What You Will Be Doing
- Tool Inspection & Repair: Diagnose, repair, and service a wide range of Makita power tools, including electric, cordless, and petrol models, to the highest standards of quality and efficiency.
- Customer Support: Provide telephone support to internal teams (e.g., Sales, CSD) and external customers (e.g., distributors, end users) with technical queries and repair updates.
- Technical Reporting: Document repairs, tool conditions, and job details in a clear, concise manner, ensuring accurate records are maintained in our management system.
- Warehouse Support: Assist with spare parts replenishment, picking, packing, and shipping of Makita products and components as needed.
- Health & Safety Compliance: Maintain a safe and organised work environment, adhering to health and safety protocols at all times.
- Team Collaboration: Work alongside colleagues to troubleshoot and repair tools, sharing expertise and supporting a culture of continuous improvement.
What We Are Looking For
- Experience: Experience in a similar repair or technical role, ideally with power tools, machinery, or consumer electronics. Knowledge of Makita products is a plus!
- Technical Skills: Proven ability to diagnose and repair a variety of tools, including electric, cordless, and petrol-powered models, with minimal assistance.
- Customer-focused: Excellent communication skills to provide clear, helpful technical support to both customers and internal teams.
- Attention to Detail: High attention to detail in repairs, documentation, and inventory management.
- Health & Safety Awareness: Understanding of workshop safety protocols, including fire safety and tool-specific safety procedures.
- IT Proficiency: Comfortable with repair management systems (e.g., BPCS) to track repairs and input job details.
- Team Player: Ability to collaborate with colleagues to improve repair processes and provide assistance when needed.
- Flexible & Reliable: Willingness to work overtime as required, and dependable in meeting deadlines and maintaining high standards.
- Proactive: A self-motivated individual who takes initiative and seeks continuous improvement in their work.
What we offer
- Competitive salary
- Ongoing training and development opportunities to help you succeed in your role.
- A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
- The opportunity to work with a market-leading brand in a growing sector.
Ready to join Us?
If you’re ready to take on an exciting and rewarding role with a leading brand, apply today! Submit your CV and cover letter. We look forward to hearing from you!
Makita UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Technician – London (Tool Repairs) – Makita UK employer: Makita UK
Contact Detail:
Makita UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician – London (Tool Repairs) – Makita UK
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on a Service Technician role at Makita or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to get some practical experience with power tools or similar equipment. This will not only boost your confidence but also give you some solid talking points during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge of Makita products. Be ready to discuss specific tools and repairs you've handled before. Show them you're the go-to person for all things power tools!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Makita team.
We think you need these skills to ace Service Technician – London (Tool Repairs) – Makita UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for power tools and customer service. Let us know why you’re excited about joining Makita and how you can contribute to our team.
Show Off Your Technical Skills: In your application, be specific about your technical skills and experiences. We’re looking for someone who can diagnose and repair tools efficiently, so share any relevant projects or roles that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Makita UK
✨Know Your Tools
Before the interview, brush up on your knowledge of Makita products. Familiarise yourself with their range of electric, cordless, and petrol tools. Being able to discuss specific models and their features will show your genuine interest and technical understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully diagnosed and repaired tools or machinery. Highlight your thought process and how you approached each problem. This will demonstrate your technical skills and ability to think on your feet.
✨Communicate Clearly
Since customer support is a key part of the role, practice explaining technical concepts in simple terms. You might be asked to role-play a customer interaction, so being clear and concise will help you stand out as a strong communicator.
✨Emphasise Teamwork
Be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you contributed to team success or improved processes. This will show that you’re not just a skilled technician but also a great team player.