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- Tasks: Provide essential admin and warehouse support to ensure smooth operations.
- Company: Join Makita UK, a global leader in power tools and outdoor equipment.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Why this job: Be part of a dynamic team committed to excellence and innovation.
- Qualifications: Strong admin skills, attention to detail, and proficiency in Microsoft Office.
- Other info: Opportunity for career growth in a collaborative and flexible culture.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Support Administrator to provide essential administration and warehouse support to our service department. This role is key to ensuring smooth operations within our Factory Service Centres and delivering excellent customer service.
If you are detail‐oriented and committed to continuous improvement, we want to hear from you!
What You Will Be Doing:- Provide administration support for the Factory Service Centres.
- Create and manage customer repair jobs on ERP system within agreed timescales.
- Prepare and follow up on repair job quotations.
- Maintain the ASA database and FSC daily/monthly reporting data.
- Respond promptly to service‐related queries.
- Upload labour information on the Makita Warranty Claim system.
- Pick spare parts and pack repair jobs for dispatch.
- Ensure compliance with Health & Safety and Environmental policies.
- Contribute to a culture of continuous improvement and follow department processes.
- Strong administrative skills with excellent attention to detail.
- Good organizational and time management abilities.
- Proficient in Microsoft Office (Excel, Word) and ERP systems.
- Effective communication skills for handling customer queries.
- Ability to prioritize and manage time‐critical tasks.
- Aware of Health & Safety standards.
- Experience in service centre or repair administration.
- Knowledge of spare parts management.
- Familiarity with warranty claim systems.
- Proactive, reliable, customer‐focused, adaptable, and a team player.
- Competitive salary and performance‐based incentives.
- Ongoing training and development opportunities to help you succeed in your role.
- A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
- The opportunity to represent a market‐leading brand in a growing sector.
Ready to take the next step? Apply now and join a team committed to excellence and innovation. Apply now by sending your CV and cover letter. We look forward to hearing from you!
Makita UK Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Support Administrator – Feltham in London employer: Makita UK
Contact Detail:
Makita UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator – Feltham in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Makita or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer service. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Show off your skills! Bring examples of your previous work that highlight your attention to detail and organisational abilities. This will help you stand out as the perfect fit for the Service Support Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Makita team.
We think you need these skills to ace Service Support Administrator – Feltham in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Support Administrator role. We want to see how your strong administrative skills and attention to detail shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about joining Makita UK and how you can contribute to our commitment to excellence and customer service.
Showcase Relevant Experience: If you've got experience in service centre or repair administration, don’t hold back! Let us know how your background aligns with the responsibilities of the role, especially around managing customer queries and using ERP systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Makita UK!
How to prepare for a job interview at Makita UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Support Administrator role. Familiarise yourself with the key responsibilities like managing customer repair jobs and maintaining databases. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure deadlines are met, as this will demonstrate your fit for the job.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Office, especially Excel and Word, as well as any ERP systems you’ve used before. If you can, practice using these tools ahead of time so you can speak about your proficiency during the interview. This will show that you're prepared and capable of handling the technical aspects of the role.
✨Prepare for Customer Interaction Scenarios
Given the customer-focused nature of the role, think of scenarios where you've dealt with customer queries or complaints effectively. Be ready to share these stories, highlighting your communication skills and ability to resolve issues. This will illustrate your proactive approach and reliability as a team player.
