At a Glance
- Tasks: Support service agents and customers with repairs, reports, and technical help.
- Company: Join Makita UK Ltd, a leader in innovative power tools since 1972.
- Benefits: Gain valuable experience, potential full-time role, and hands-on training.
- Other info: Work Monday to Friday, 8:00am – 4:30pm, in a dynamic team environment.
- Why this job: Kickstart your career in engineering with real-world problem-solving and customer interaction.
- Qualifications: GCSE Maths and English (grades 4-9) required; passion for engineering is a plus.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
To provide service support to our Service Agents, Distribution, end users and internal departments, especially Customer Services and Sales force.
This support will involve telephone help, repair of machines, preparation of reports and warranty processing.
About the Employer
Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high‑quality power tools and solutions for the highest demands in construction, industry, horticulture and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.
- What You’ll Do
- Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force and all external sources.
- Repair all tools, electric cordless and petrol in a timely and accurate manner, diagnosing tool problems with minimal assistance.
- Meet company KPI targets for repairs.
- Provide written Technical Reports as and when required.
- Understand Makita’s warranty policy and tool safety procedures.
- Advise customers of repair, provide quotes, and maintain contact to prevent backlogs and ensure good customer care.
- Be trained in all aspects of Test Equipment.
- Assist in performing other assignments as required by the nature of the job and by Management.
- Be available to work a reasonable amount of overtime as required by the nature of business, with reasonable notice.
- Adhere to Health and Safety rules and responsibilities.
- Observe all safety precautions and fire procedures.
- Maintain a clean, safe, and orderly work area.
- Training Outcome
Possible full‑time permanent role at the end of the apprenticeship programme.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Non‑judgemental
- Initiative
Qualifications
Essential – GCSE Maths and English – grades 4‑9.
- Course Information
- Engineering and manufacturing support technician (Level 3)
- Level: 3
- Route: Engineering and manufacturing
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday – Friday, 8:00am – 4:30pm
- Expected Duration: 4 Years
- Number of Positions Available: 2
- Training Provider: HRUC (Harrow, Richmond and Uxbridge Colleges)
- #J-18808-Ljbffr
Apprentice Engineering Service Technician in London employer: MAKITA (UK) LIMITED
At Makita UK Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters growth and development for our apprentices. Located in a dynamic environment, we provide comprehensive training and the opportunity for a full-time role upon completion of the apprenticeship, ensuring that our employees are equipped with the skills needed to thrive in the engineering sector. Join us to be part of a team that values innovation, quality, and customer care, while enjoying a structured working week and a commitment to health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Engineering Service Technician in London
✨Get Hands-On at Local Workshops
Don’t miss out on local engineering workshops and hackathons! They’re a brilliant way to learn something new, meet fellow aspiring engineers, and often, company reps will be scouting for fresh talent. Plus, you can mention your hands-on experiences at these events during your interviews!
✨Join Engineering Societies and Clubs
Get involved with engineering societies at your school or in your area. These communities often host talks, networking events, and even competitions, which can open doors to apprenticeship opportunities. Plus, chatting with industry professionals is never a bad idea!
✨Show Off Your Passion Online
Consider starting a blog or a social media account where you can share your engineering projects, ideas, and learnings. This not only demonstrates your passion but also your initiative. Share the link on your application to really showcase who you are!
✨Don’t Wait, Apply Early!
Apprenticeships often have early application windows, so keep an eye on MAKITA (UK) LIMITED’s website and get your applications in as soon as you can. The earlier you apply, the more likely you are to secure an interview and land that coveted position!
We think you need these skills to ace Apprentice Engineering Service Technician in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an engineering apprenticeship at MAKITA (UK) LIMITED, make sure to highlight any relevant technical skills and subjects you've excelled in. Include specific projects or coursework that demonstrate your understanding of engineering principles—anything from physics projects to CAD designs can really make your application stand out!
Include Your Learning Experience:Since this is an apprenticeship, we want to see how keen you are to learn. In your cover letter, talk about what you hope to gain from this opportunity at MAKITA (UK) LIMITED and how it aligns with your career goals. Don’t be shy—express your enthusiasm for getting hands-on experience!
Tailor Your CV for Engineering:Make sure your CV reflects your passion for engineering. List relevant coursework, skills, and any hands-on experiences like workshops or engineering clubs. Feel free to use a clear and structured layout so it's easy for the hiring team at MAKITA (UK) LIMITED to see your qualifications at a glance.
Keep it Visual—If Possible!:If you've worked on any engineering projects, consider including visual elements in your application—like pictures, graphs or even a small portfolio link. This isn’t mandatory, but visuals can help us appreciate your work and problem-solving skills more effectively!
How to prepare for a job interview at MAKITA (UK) LIMITED
✨Showcase Your Passion for Engineering
Since you're applying for an apprenticeship, it’s crucial to demonstrate your genuine enthusiasm for engineering. Be ready to talk about any projects you've done, be it in school or in your spare time, as this shows your commitment and eagerness to learn on the job at MAKITA (UK) LIMITED.
✨Get Hands-On with Technical Questions
Expect some technical queries related to basic engineering principles. Brush up on subjects you’ve covered in your studies, such as materials science or thermodynamics. They might throw a scenario your way to gauge how you would approach solving a problem—don't be afraid to think aloud!
✨Demonstrate Your Teamwork Skills
Apprenticeships often require working in teams, so be prepared to discuss how you've worked with others in school or during any group projects. Share specific examples that reflect your ability to collaborate and communicate effectively, as this is highly valued in engineering roles at MAKITA (UK) LIMITED.
✨Ask About Learning Opportunities
Make sure to prepare some questions about the apprenticeship itself, like how training will be structured or the types of projects you'll tackle. Showing curiosity about your growth will impress the interviewers at MAKITA (UK) LIMITED, demonstrating that you're ready to dive into the learning experience.
