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For Companies At a Glance
- Tasks: Enhance workflows and provide top-notch support for clients using AI-driven solutions.
- Company: Leading HR tech company focused on innovation and customer experience.
- Benefits: Competitive salary, equity packages, and flexible hybrid working options.
- Why this job: Shape the future of recruitment while working in a dynamic, innovative environment.
- Qualifications: Bilingual with strong problem-solving skills and a passion for customer care.
- Other info: Join a forward-thinking team in Greater London with great career growth potential.
The predicted salary is between 30000 - 50000 £ per year.
A prominent HR tech company is hiring a Customer Care Specialist to enhance workflows and ensure high-quality support for clients. The role requires a bilingual candidate with strong problem-solving skills and a passion for innovation in customer experience.
Responsibilities include:
- Handling complex tickets
- Automation projects
- Leading the Help Center
Located in Greater London, the company offers a competitive salary, equity packages, and flexible hybrid working options. This is a unique opportunity to shape the future of recruitment with AI integration.
EMEA Customer Care Specialist — Hybrid & AI-Driven Support in London employer: MakiPeople
Contact Detail:
MakiPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Care Specialist — Hybrid & AI-Driven Support in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves handling complex tickets, think of examples from your past experiences where you tackled tough challenges. Be ready to share these during interviews to showcase your expertise.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace EMEA Customer Care Specialist — Hybrid & AI-Driven Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your bilingual abilities and any relevant customer care experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for innovation in customer experience and how you can contribute to our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex issues. We love seeing how you approach challenges, especially in customer care scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MakiPeople
✨Know Your Stuff
Make sure you understand the company’s mission and how they use AI in customer care. Familiarise yourself with their products and services, especially those related to HR tech. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Bilingual Skills
Since the role requires bilingual capabilities, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to showcase your fluency and comfort level.
✨Problem-Solving Scenarios
Prepare for situational questions that assess your problem-solving abilities. Think of specific examples where you successfully handled complex customer issues or led automation projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company’s approach to customer care and AI integration. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
