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For Companies At a Glance
- Tasks: Enhance client workflows and provide top-notch support in a dynamic environment.
- Company: Leading HR tech company focused on innovation and customer experience.
- Benefits: Competitive salary, equity packages, and flexible hybrid working options.
- Why this job: Shape the future of recruitment with AI and make a real difference.
- Qualifications: Bilingual with strong problem-solving skills and a passion for customer care.
- Other info: Join a forward-thinking team in Greater London with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A prominent HR tech company is hiring a Customer Care Specialist to enhance workflows and ensure high-quality support for clients. The role requires a bilingual candidate with strong problem-solving skills and a passion for innovation in customer experience.
Responsibilities include:
- Handling complex tickets
- Automation projects
- Leading the Help Center
Located in Greater London, the company offers a competitive salary, equity packages, and flexible hybrid working options. This is a unique opportunity to shape the future of recruitment with AI integration.
EMEA Customer Care Specialist — Hybrid & AI-Driven Support employer: MakiPeople
Contact Detail:
MakiPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Care Specialist — Hybrid & AI-Driven Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how your skills align with their mission, especially in AI-driven support and customer care.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you’ve tackled complex issues, especially in customer service. We love hearing about innovative solutions!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace EMEA Customer Care Specialist — Hybrid & AI-Driven Support
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share examples of how you've tackled challenges in the past and how you can bring that passion to our team.
Highlight Your Bilingual Skills: Since we're looking for a bilingual candidate, make sure to emphasise your language skills in your application. Mention any relevant experiences where you've used these skills to solve problems or assist customers.
Be Specific About Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, provide specific examples of complex issues you've resolved. This will help us understand how you approach challenges and your innovative mindset.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at MakiPeople
✨Know Your Stuff
Make sure you understand the role of a Customer Care Specialist, especially in the context of AI-driven support. Familiarise yourself with common customer service tools and practices, as well as the specific challenges faced in HR tech. This will help you answer questions confidently and show your passion for innovation.
✨Show Off Your Bilingual Skills
Since the role requires bilingual capabilities, be prepared to demonstrate your language skills during the interview. Practice answering potential questions in both languages, and don’t hesitate to switch between them if it feels natural. This will highlight your versatility and ability to connect with diverse clients.
✨Problem-Solving Scenarios
Expect to tackle some problem-solving scenarios during the interview. Think of examples from your past experiences where you successfully resolved complex issues or improved workflows. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer care and AI integration. This shows your genuine interest in the role and helps you assess if the company aligns with your values. Questions about team dynamics or future projects can also give you an edge in the conversation.
