At a Glance
- Tasks: Support carers with information, advice, and coordination of activities.
- Company: Join a caring organisation dedicated to making a difference in the community.
- Benefits: Flexible pay access, generous holidays, and career progression opportunities.
- Other info: Enjoy a supportive culture that values kindness and personal growth.
- Why this job: Be the first point of contact for those who need support and make a real impact.
- Qualifications: Strong communication skills and attention to detail are essential.
As an Administrator, you will play a vital role in supporting the smooth running of the day-to-day operations. You will be the initial point of contact for carers accessing the service.
Key Responsibilities
- Your main duties will include triage-based conversations to identify needs, providing up-to-date information and advice to carers, and referring them to Carer Support Workers when appropriate.
- You will also support the planning and arrangement of peer group, carer activities and training sessions.
- This role is primarily telephone-based, involving ongoing contact with carers, professionals and partner organisations throughout the day.
- This includes coordination and management of Emergency Support Plans.
- Additionally, you will handle general office tasks such as answering phones, dealing with ad-hoc queries, and assisting with rota management.
We value organisational and communication skills in a fast-paced environment.
Qualifications
- We look for individuals with an eye for detail, the ability to work independently, and the calm professional handling of sensitive and urgent situations.
- Previous administration experience, strong IT skills, knowledge of Office 365, and excellent telephone skills are essential.
- Experience within a health and social care setting would be an advantage but is not essential.
Benefits
- Access up to 30% of your wages as you earn (Stream)
- Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
- Lifestyle benefits through Bravo Benefits and health service discounts
- Up to 28 days holidays per year, including bank holidays (pro rata for part-time)
- We pay double time for Christmas day, Boxing Day and New Year's Day
- Employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Invest in your career progression, with qualifications in levels 2-6 in Health and Social Care, Management, Admin, and continuous professional development opportunities
- Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses
- Monthly and annual colleague awards via our colleague engagement hub
- Pension Scheme – 3% employer contribution as a minimum
- Paid sick leave
- We invest heavily in your career progression; at least half of our senior posts are filled internally through promotion.
Company Culture
We live and breathe our values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready, and are looking for like-minded people to join us in making a meaningful difference in our community.
Equal Opportunities
Making Space is an equal opportunities employer. We are disability confident and will offer interviews to any applicant who declares a disability and meets the minimum criteria for the job, except in high-volume, seasonal or high-peak recruitment situations where the overall number of interviews offered to disabled and non-disabled applicants may be limited.
Successful applicants will be subject to employment checks, including DBS and references checks, and will receive safeguarding training. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Carer Advisor/Administrator in Saint Neots employer: Making Space
Making Space is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where kindness and courage are at the forefront. With generous benefits such as flexible holiday options, career progression opportunities in health and social care, and a commitment to internal promotions, employees can thrive both personally and professionally. Located in a community-focused environment, this role as a Carer Advisor/Administrator allows you to make a meaningful impact while enjoying a range of lifestyle benefits and a strong sense of purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Carer Advisor/Administrator in Saint Neots
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work as Carer Advisors or Administrators. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your phone skills! Since this role is primarily telephone-based, get comfortable with triage conversations. Role-play with friends or family to refine your ability to identify needs and provide information clearly and confidently.
✨Tip Number 3
Show off your organisational skills! Prepare a mini portfolio showcasing your previous admin experience, IT skills, and any relevant training. This will help you stand out during interviews and demonstrate your ability to handle sensitive situations.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to highlight how your values align with ours – Kind Hearts and Dreaming Big!
We think you need these skills to ace Carer Advisor/Administrator in Saint Neots
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Carer Advisor/Administrator role. Highlight your organisational and communication skills, as well as any relevant admin experience. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting carers and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your IT Skills:Since strong IT skills are essential for this role, make sure to mention your proficiency with Office 365 and any other relevant software. We’re looking for someone who can hit the ground running, so don’t hold back on your tech-savvy side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Making Space
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Carer Advisor/Administrator. Familiarise yourself with triage-based conversations and how to provide effective support to carers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is primarily telephone-based, practice your telephone etiquette and active listening skills. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. This will highlight your ability to handle urgent queries calmly and professionally.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment. Think of specific instances where you've successfully coordinated activities or managed multiple responsibilities. This will reassure the interviewer that you can handle the demands of the role.
✨Align with Company Values
Familiarise yourself with the company's values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Prepare to share how your personal values align with theirs and give examples of how you've embodied these principles in your work. This will show that you're a good cultural fit for the team.
