Digital Adoption Trainer

We have an opportunity available for a Digital Adoption Trainer to support our colleagues as we introduce and improve the digital tools that help us deliver great services. This hybrid role is based at our head office in Warrington, with travel to Making Space locations as required to deliver training, understand service needs and support implementation activity.

At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community.

Responsibilities

We have recently launched a Digital Transformation Programme, which includes introducing, replacing and improving several systems used across the organisation. In this role you’ll design and deliver accessible training, create clear guidance and resources, and provide hands-on support so colleagues can use Microsoft 365, business systems and new digital ways of working safely and effectively. You’ll work closely with teams across the organisation, listen to what people need, and help make digital change feel simple, inclusive and manageable. Key responsibilities include:

• Designing and delivering practical training sessions, workshops, briefings and drop-ins for colleagues
• Creating clear and accessible guides, quick reference materials, FAQs and other resources to support digital learning
• Supporting colleagues before, during and after new systems or digital tools are introduced
• Working with teams, managers, project colleagues and suppliers to understand training needs and remove barriers to adoption

Qualifications

Candidates must have experience of helping colleagues to use Microsoft 365 tools and business systems. Experience creating guidance materials is also essential. The successful candidate will have excellent communication, facilitation and presentation skills. They will be able to adapt their approach for colleagues with different levels of digital experience, ensuring learning feels relevant, accessible and supportive. You must have the ability to travel to Making Space locations across England as required.

Benefits

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions. Our current benefits include:

• Stream – Access up to 30% of your wages as you earn
• Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
• Lifestyle benefits through Bravo Benefits and Health service discounts
• Holidays 25 days plus bank holidays (pro rata for part time)
• Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
• Access to our library of learning through our e-portal
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 55p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards
• Pension Scheme 3% employer contribution as a minimum
• Paid Sick leave

Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.