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- Tasks: Lead and support community services, ensuring high-quality care and operational excellence.
- Company: Join Making Space, a values-driven organisation dedicated to positively impacting lives in the community.
- Benefits: Enjoy flexible pay access, generous holidays, professional development, and a supportive work culture.
- Why this job: Make a real difference while working in a collaborative environment that values empathy and courage.
- Qualifications: Level 5 Diploma in health & social care or willingness to achieve it; leadership experience required.
- Other info: Travel across regions is essential; we promote from within for career growth.
The predicted salary is between 29000 - 38000 £ per year.
We have an exciting opportunity available for a Community and Carers Services Manager to join the newly restructured Community, Carers and Wellbeing Division. Within this role you will be responsible for supporting team leaders and managers with the operational management of services that fall within our carers and community division. You will also be responsible for ensuring that services are effectively managed and achieve or exceed contractual and organisational requirements. The role will require regular travel to services in the Greater Manchester, Cheshire, Merseyside, Yorkshire and Cambridgeshire areas.
At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community. Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.
Our focus on Kind Hearts is about generously building empathy and connection to create a sense of belonging. We believe that every person deserves to feel like they are a valued and respected. Tailor Making is about nurturing unique relationships to make every day count. We understand that every person’s needs circumstances are different, so we strive to provide customised support and assistance to ensure all those in our care are able to live their best lives. Dreaming Big is about harnessing imagination to generate confidence in ourselves and others to take the first step. We believe that anything is possible when we set our minds to it and we are 100% dedicated to helping others believe in themselves too. Having Courage is about committing bravely to working in ways that take us to new places. We believe that our team at Making Space really do make a real change to those we serve and we must be willing to take risks and be bold in our decision making. Being Ready is about responding to whatever comes our way by moving forward together. We know too well that life can be unpredictable but by working together and being prepared we can overcome any obstacles.
At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and are looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.
Responsibilities
- Leading, managing and motivating Service Managers and Team Leaders to achieve excellent customer service
- Ensure all community services meet high standards of quality, achieving capacity and maintaining appropriate staffing levels
- Develop and maintain strong professional relationships with commissioners, funders and other stakeholders
- Monitor service performance and ensure compliance with all relevant regulations and legislation ensuring services are financially viable
- Work collaboratively with the Business Development, Fundraising and Marketing Teams to contribute to winning new business and maintaining and retaining existing business
Candidates must have previous experience of leading a team in a relevant community setting and have experience of managing budgets, reporting on outcomes and meeting targets. You will be required to travel across the wider organisation and to work in different regions as necessary, therefore access to your own mode of transport is essential.
Qualifications
Candidates must have a Level 5 (or equivalent) Diploma in health & social care (or the willingness to work towards in an agreed time-frame). On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. We are seeking individuals who can showcase that their personal values align with ours here at Making Space.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions. Our current benefits include:
- Wagestream – Access up to 30% of your wages as you earn
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Holidays 25 days plus bank holidays (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom and we currently do not accept sponsorship.
Community & Carers Services Manager employer: Making Space
Contact Detail:
Making Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Carers Services Manager
✨Tip Number 1
Familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a perfect fit for their team.
✨Tip Number 2
Highlight your experience in leading teams within community settings. Be prepared to discuss specific examples of how you've motivated staff, improved service quality, and met targets, as these are crucial aspects of the role.
✨Tip Number 3
Network with professionals in the health and social care sector, especially those who have worked with Making Space or similar organisations. This can provide you with valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your approach to compliance and financial management in community services. Understanding the regulations and demonstrating your ability to ensure services are financially viable will set you apart from other candidates.
We think you need these skills to ace Community & Carers Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Community & Carers Services Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Align with Company Values: Familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. In your application, provide examples of how your personal values resonate with theirs and how you embody these principles in your work.
Showcase Relevant Experience: Detail your previous experience in leading teams within a community setting. Highlight specific achievements related to managing budgets, ensuring compliance, and maintaining high service standards. Use quantifiable results where possible to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for the role and the organisation. Make sure to address how you can contribute to the success of Making Space and its mission to positively impact the community.
How to prepare for a job interview at Making Space
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Leadership Experience
As a Community & Carers Services Manager, you'll be leading teams. Highlight your previous leadership roles and discuss specific instances where you motivated your team to achieve excellent customer service or meet targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Knowledge of Compliance
Since the role involves ensuring services meet high standards and comply with regulations, be ready to talk about your experience with compliance in previous roles. Discuss any relevant legislation you are familiar with and how you've ensured adherence to these standards in your past work.
✨Prepare for Questions on Budget Management
Budget management is a key responsibility in this role. Be prepared to discuss your experience managing budgets, reporting on outcomes, and ensuring financial viability. Think of specific examples where you successfully managed resources and achieved financial targets.
