At a Glance
- Tasks: Support carers by providing advice and organising activities to enhance their experience.
- Company: Join Making Space, a compassionate team dedicated to supporting carers in the community.
- Benefits: Enjoy flexible pay access, generous holidays, and opportunities for professional development.
- Other info: On-the-job training provided, with potential for career progression within the company.
- Why this job: Make a real difference while working in a supportive and values-driven environment.
- Qualifications: No specific qualifications needed; just bring your organisational skills and a willingness to learn.
The predicted salary is between 20600 - 29500 € per year.
We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridgeshire, PE19 2BU.
Salary: £25,298 p/a | Hours: 35 weekly
At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community.
Responsibilities
- Play a vital role in supporting the smooth running of day‑to‑day operations.
- Serve as the initial point of contact for carers accessing the service.
- Undertake triage‑based conversations to identify needs and provide up‑to‑date information and advice to carers, referring them to Carer Support Workers when appropriate.
- Provide support in planning and arranging a range of peer group, carer activities and training sessions.
- Maintain a telephone‑based role with ongoing contact with carers, professionals and partner organisations, including coordination and management of Emergency Support Plans.
- Handle general office tasks such as answering phones, dealing with ad‑hoc queries and assisting rota management.
Qualifications
- Attention to detail with the ability to work independently while managing sensitive and urgent situations calmly and professionally.
- Previous administration experience, strong IT skills and knowledge of Office 365, along with strong telephone skills.
- Experience within a health and social care setting is an advantage but not essential.
- No prior industry experience or specific qualifications required; on‑the‑job training will be provided.
Benefits
- Access up to 30% of wages as you earn (Stream).
- Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations).
- Lifestyle benefits through Bravo Benefits and Health service discounts.
- Up to 28 days holiday per year including bank holidays (pro rata for part‑time).
- Double time pay for Christmas day, Boxing Day and New Year’s Day.
- Employees can buy and sell up to 2 weeks holiday – statutory limits apply.
- Access to a library of learning through our e‑portal.
- Opportunity to pursue qualifications in levels 2‑6 in Health and Social Care, Management, Admin and other professional development.
- Strong focus on career progression; many senior posts are filled internally through promotion.
- Travel schemes including cycle‑to‑work, car maintenance and 45p per mile travel expenses.
- Colleague engagement hub with monthly and annual awards.
- Pension scheme with a minimum 3% employer contribution.
- Paid sick leave.
Successful applicants will be subject to employment checks, including DBS and reference checks, and will receive safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Carer Advisor/Administrator employer: Making Space
Making Space is an exceptional employer that prioritises the well-being and development of its team members. With a strong commitment to employee growth, we offer comprehensive training opportunities, flexible benefits, and a supportive work culture that values kindness and courage. Located in Peterborough and Cambridge, our Carers Support Service fosters a sense of belonging and recognition, making it a rewarding place to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Carer Advisor/Administrator
✨Tip Number 1
Familiarise yourself with the core values of Making Space, such as Kind Hearts and Tailor Making. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Engage with the local community and support groups related to carers. This will not only enhance your understanding of the role but also help you build connections that could lead to referrals or insights about the job.
✨Tip Number 3
Prepare to discuss your organisational and communication skills in detail. Think of specific examples from your past experiences where you've successfully managed tasks or supported others, as these are key aspects of the Carer Advisor/Administrator role.
✨Tip Number 4
Consider reaching out to current or former employees of Making Space on platforms like LinkedIn. They can provide valuable insights into the company culture and the day-to-day responsibilities of the role, which can help you tailor your approach.
We think you need these skills to ace Carer Advisor/Administrator
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Carer Advisor/Administrator position. Understand the responsibilities and qualifications required, and think about how your skills align with them.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous administration experience or relevant skills, especially those related to health and social care. Even if you lack direct experience, showcase transferable skills that demonstrate your ability to support carers effectively.
Reflect Company Values:Make sure to incorporate Making Space's core values—Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready—into your application. Provide examples of how you embody these values in your work or personal life.
Craft a Compelling Cover Letter:Write a tailored cover letter that not only outlines your qualifications but also expresses your passion for supporting carers. Use this opportunity to convey your understanding of the role and why you are a great fit for the team at Making Space.
How to prepare for a job interview at Making Space
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Carer Advisor/Administrator.
✨Showcase Your Communication Skills
As the first point of contact for carers, strong communication skills are essential. During the interview, demonstrate your ability to listen actively and respond empathetically. You might even want to prepare examples of how you've effectively communicated in previous roles.
✨Highlight Relevant Experience
Even if you don't have direct experience in health and social care, think about any transferable skills from previous jobs. Discuss your administration experience, IT skills, and any situations where you've had to work independently or meet deadlines, as these will be crucial for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
