At a Glance
- Tasks: Support carers by providing information, managing activities, and ensuring smooth operations.
- Company: Join Making Space, a values-driven organisation making a real difference in the community.
- Benefits: Enjoy competitive salary, flexible holiday options, and professional development opportunities.
- Other info: Dynamic role with opportunities for internal promotion and personal growth.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Previous admin experience and good IT skills are essential; training provided.
The predicted salary is between 25298 - 25298 € per year.
We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridshire, PE19 2BU. Salary £25,298 p/a. Hours 35 weekly.
Values
At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like‐minded people to join us in making a meaningful difference in our community.
Responsibilities
As an Administrator, you will play a vital role in supporting the smooth running of day‐to‐day operations. You will be the initial point of contact for carers accessing the service and will undertake triage‐based conversations to identify needs, providing up‐to‐date information and advice to carers. You will refer carers to Carer Support Workers when appropriate, support the planning and arrangement of peer group, carer activities and training sessions, and manage Emergency Support Plans. This role is primarily telephone‐based, involving ongoing contact with carers, professionals and partner organisations throughout the day. Additionally, you will handle general office tasks such as answering phones and responding to ad‐hoc queries, assist in rota management, and stay organised in a fast‐paced environment.
Qualifications
Previous administration experience, good IT skills, knowledge of Office 365 and strong telephone skills are essential. Experience within a health and social care setting is an advantage but not essential. You do not need prior industry experience or specific qualifications; on‐the‐job training and opportunities for professional development will be provided. Candidates should demonstrate that their personal values align with ours.
Benefits
Stream – Access up to 30% of your wages as you earn
Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
Lifestyle benefits through Bravo Benefits and Health service discounts
Up to 28 days holidays per year including bank holidays (pro rata for part time)
Double time for Christmas day, Boxing Day and New Year's Day
Employees can buy and sell up to 2 weeks of holiday – statutory limits apply
Access to our library of learning through our e‐portal
Opportunity to undertake qualifications in levels 2‐6 in Health and Social Care, Management, Admin and other continuous professional development opportunities
Internal promotion to senior posts – at least half are promoted from within
Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses
Colleague engagement hub with monthly and annual colleague awards
Pension Scheme with 3% employer contribution as a minimum
Paid sick leave
Equality and Diversity
Successful applicants will be subject to employment checks, including DBS and reference checks, and will receive safeguarding training. Making Space is an equal opportunities employer and can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Carer Advisor/Administrator in Saint Neots employer: Making Space Charity
Making Space is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. Located in Peterborough, our Carers Wellbeing Service offers a supportive work culture, comprehensive training opportunities, and a commitment to professional growth, ensuring that every team member can thrive. With benefits like flexible wage access, generous holiday allowances, and a strong focus on equality and diversity, we are dedicated to fostering a workplace where kindness and courage are at the forefront of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Carer Advisor/Administrator in Saint Neots
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Making Space's values. Show us how you embody Kind Hearts and Dreaming Big in your past experiences. It’ll help you stand out as a perfect fit!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can support carers and manage day-to-day operations effectively. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to health and social care. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Making Space. Don’t miss out!
We think you need these skills to ace Carer Advisor/Administrator in Saint Neots
Some tips for your application 🫡
Show Your Kind Heart:When writing your application, let your genuine passion for helping others shine through. We want to see how your values align with ours, so share personal experiences that highlight your kindness and commitment to making a difference.
Tailor Your Application:Make sure to customise your application for the Carer Advisor/Administrator role. Highlight relevant skills and experiences that match the job description, especially your administration experience and telephone skills. We love seeing applicants who take the time to connect their background to our needs!
Keep It Organised:Just like in the role, organisation is key! Structure your application clearly, using headings and bullet points where necessary. This not only makes it easier for us to read but also showcases your ability to stay organised in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values right there!
How to prepare for a job interview at Making Space Charity
✨Know the Values Inside Out
Before your interview, take some time to really understand the values of Making Space: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Think about how your own experiences and values align with theirs, and be ready to share specific examples that demonstrate this connection.
✨Showcase Your Communication Skills
As a Carer Advisor/Administrator, you'll be the first point of contact for carers. Practice clear and confident communication, especially over the phone. Consider doing mock interviews with a friend or family member to refine your telephone skills and ensure you can convey information effectively.
✨Familiarise Yourself with Office 365
Since good IT skills are essential for this role, brush up on your Office 365 knowledge. If you're not already familiar with it, there are plenty of online tutorials available. Being able to demonstrate your proficiency during the interview will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as triaging calls or managing emergency support plans. Think through potential scenarios you might face in the role and prepare your responses. This will help you feel more confident and articulate during the interview.
