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- Tasks: Lead and oversee CQC services in the North West, ensuring excellent customer service.
- Company: Join Making Space, a values-driven organisation dedicated to positively impacting lives in the community.
- Benefits: Enjoy flexible pay access, generous holidays, and opportunities for professional development.
- Why this job: Make a real difference in care while working in a supportive, values-based culture.
- Qualifications: A level 5 Diploma in Care Leadership & Management and regional management experience required.
- Other info: Access to your own transport is essential; we promote from within for career growth.
The predicted salary is between 60000 - 84000 £ per year.
We have an exciting opportunity available for a Regional Head of Operations to join Making Space.
Salary: £60,283 per annum
Hours: 39 per week
Location: Cover CQC services across Cheshire and Merseyside.
At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community. Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.
Responsibilities:
- As Regional Head of Operations, you will have strategic and operational oversight of our CQC services within the North West.
- Ensuring that all the services within the region are effectively managed and achieve or exceed contractual and organisational requirements, which are in line with Making Space’s vision, values and strategic plan.
- You will lead, motivate and develop teams ensuring services are effectively managed and are achieving excellent customer service.
Qualifications:
- A level 5 Diploma in Care Leadership & Management or equivalent is essential.
- The ideal candidate will have regional management experience of regulated care services.
- You will be an excellent communicator, with a strong care focus and experienced in delivering quality outcomes as well as being an exemplary leader.
- Access to your own transport is essential for this role, as you will be required to travel across the area of operation.
- You will also have qualities to deliver our Making Space values and be able to encourage a values based culture across the organisation.
Benefits:
- Wagestream – Access up to 30% of your wages as you earn.
- Lifestyle benefits through Bravo Benefits and Health service discounts.
- Holidays 25 days plus bank holidays (pro rata for part time).
- We pay double time for Xmas day, Boxing Day and New Year’s Day.
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply.
- Access to our library of learning through our e-portal.
- We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development.
- Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
- Pension Scheme 3% employer contribution as a minimum.
- Paid Sick leave.
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Regional Head of Operations - regulated care services employer: Making Space Charity
Contact Detail:
Making Space Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Operations - regulated care services
✨Tip Number 1
Familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your regional management experience by preparing specific examples of how you've successfully led teams in regulated care services. Highlight any initiatives you implemented that improved service delivery or team performance.
✨Tip Number 3
Network with professionals in the care sector, especially those who have worked with Making Space or similar organisations. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 4
Prepare to discuss how you would handle challenges specific to the North West region's care services. Research local issues and be ready to propose innovative solutions that align with Making Space’s mission and values.
We think you need these skills to ace Regional Head of Operations - regulated care services
Some tips for your application 🫡
Understand the Company Values: Before you start writing your application, take some time to understand Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Reflect on how your personal values align with theirs and be prepared to demonstrate this in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in regulated care services and regional management. Use specific examples that showcase your leadership skills and ability to deliver quality outcomes, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for making a positive impact in the community. Discuss how your experience aligns with the responsibilities of the Regional Head of Operations and how you embody the company's values. Be specific about what excites you about this opportunity.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a leadership role.
How to prepare for a job interview at Making Space Charity
✨Understand the Core Values
Familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Be prepared to discuss how your personal values align with these and provide examples of how you've embodied them in your previous roles.
✨Showcase Your Leadership Experience
As a Regional Head of Operations, you'll need to demonstrate strong leadership skills. Prepare specific examples of how you've successfully led teams in the past, focusing on how you motivated and developed your team members to achieve excellent customer service.
✨Highlight Your Regulatory Knowledge
Since this role involves oversight of CQC services, be ready to discuss your understanding of regulatory requirements in care services. Share any relevant experiences where you ensured compliance and improved service quality.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've faced in previous roles and how you approached them, particularly in a regulated care environment.
