At a Glance
- Tasks: Support carers by providing information, advice, and coordinating activities.
- Company: Join Making Space, a values-driven organisation making a real difference.
- Benefits: Competitive salary, flexible holidays, professional development, and wellness perks.
- Other info: Great career progression opportunities with on-the-job training.
- Why this job: Make a meaningful impact in the community while developing your skills.
- Qualifications: Attention to detail, strong communication skills, and a willingness to learn.
The predicted salary is between 25298 - 25298 € per year.
We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridgeshire, PE19 2BU.
Salary: £25,298 p/a
Hours: 35 weekly
At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community.
Responsibilities
- As an Administrator, you will play a vital role in supporting the smooth running of the day-to-day operations.
- You will be the initial point of contact for carers accessing the service.
- You will undertake triage based conversations to identify needs and will provide up to date information and advice to carers, referring them to the Carer Support Workers when appropriate.
- You will also provide support in planning and arranging a range of peer group, carer activities and training sessions for carers.
- This role is primarily telephone-based, involving ongoing contact with carers, professionals and partner organisations throughout the day.
- This includes coordination and management of Emergency Support Plans.
- In addition to handling general office tasks like answering phones and dealing with ad-hoc queries, you will assist rota management.
If you thrive in a fast-paced work environment and enjoy utilising your organisational and communication skills this role may be a perfect fit for you.
Qualifications
- We are looking for individuals who have an eye for details and the ability to work independently whilst managing sensitive and urgent situations in a calm and professional manner.
- Previous administration experience, good IT skills and knowledge of Office 365 along with strong telephone skills are essential.
- Experience of working within a health and social care setting would be an advantage but is not essential.
- It’s important to note that you do not need prior industry experience or any specific qualifications to be considered for this role.
- On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role.
- We are seeking individuals who can showcase that their personal values align ours here at Making Space.
Benefits
- Stream – Access up to 30% of your wages as you earn
- Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Up to 28 days holidays per year including bank holidays (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Carer Advisor/Administrator in Peterborough employer: Making Space Charity
Making Space is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in the heart of Cambridgeshire, our Carer Advisor/Administrator role offers a supportive work culture driven by our core values of kindness and courage, alongside comprehensive benefits such as flexible holiday options, access to professional qualifications, and a commitment to internal career progression. Join us in making a meaningful difference in our community while enjoying a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Carer Advisor/Administrator in Peterborough
✨Tip Number 1
Get to know the company and its values inside out. When you apply, show us how your personal values align with Making Space's mission. This will help you stand out as someone who truly fits into our team.
✨Tip Number 2
Practice your phone skills! Since this role is primarily telephone-based, we recommend doing mock calls with friends or family. This will help you feel more confident when speaking with carers and professionals.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively. We love hearing about how you’ve handled busy situations!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Making Space.
We think you need these skills to ace Carer Advisor/Administrator in Peterborough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at Making Space. Share why you’re excited about supporting carers and making a difference in the community.
Tailor Your CV:Make sure your CV is tailored to the Carer Advisor/Administrator role. Highlight any relevant experience, especially in administration or customer service. We love seeing how your skills can contribute to our mission!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Making Space Charity
✨Know the Values
Before your interview, take some time to really understand the values of Making Space: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Think about how your personal experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As a Carer Advisor/Administrator, you'll be the first point of contact for carers. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the role, such as triaging conversations or providing information to carers, to showcase your communication prowess during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Prepare to discuss your previous experience managing multiple tasks or projects simultaneously. Bring examples of how you've successfully handled urgent situations while maintaining a calm and professional demeanour, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest in the position but also helps you determine if the company culture aligns with your expectations.
