At a Glance
- Tasks: Support carers by providing advice and organising activities to enhance their experience.
- Company: Join Making Space, a compassionate team dedicated to supporting carers in the community.
- Benefits: Enjoy flexible pay access, generous holidays, and opportunities for professional development.
- Other info: On-the-job training provided, with potential for career progression within the company.
- Why this job: Make a real difference while working in a supportive and values-driven environment.
- Qualifications: No specific qualifications needed; just bring your organisational skills and a willingness to learn.
The predicted salary is between 21500 - 30000 € per year.
Overview
We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridgeshire, PE19 2BU.
Pleaseclick herefor further details about the service.
Salary: £25,298 p/a
Hours: 35 weekly
At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community. To find out more about our values and the behaviours that underpin them click here.
Responsibilities
As an Administrator, you will play a vital role in supporting the smooth running of the day-to-day operations. You will be the initial point of contact for carers accessing the service.
You will undertake triage based conversations to identify needs and will provide up to date information and advice to carers, referring them to the Carer Support Workers when appropriate. You will also provide support in planning and arranging a range of peer group, carer activities and training sessions for carers.
This role is primarily telephone-based, involving ongoing contact with carers, professionals and partner organisations throughout the day. This includes coordination and management of Emergency Support Plans.
In addition to handling general office tasks like answering phones and dealing with ad-hoc queries, you will assist rota management. If you thrive in a fast-paced work environment and enjoy utilising your organisational and communication skills this role may be a perfect fit for you.
A full Job Description can be found here.
Qualifications
We are looking for individuals who have an eye for details and the ability to work independently whilst managing sensitive and urgent situations in a calm and professional manner.
Previous administration experience, good IT skills and knowledge of Office 365 along with strong telephone skills are essential.
Experience of working within a health and social care setting would be an advantage but is not essential.
It’s important to note that you do not need prior industry experience or any specific qualifications to be considered for this role. On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role.
We are seeking individuals who can showcase that their personal values align ours here at Making Space.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
- Stream – Access up to 30% of your wages as you earn
- Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Up to 28 days holidays per year including bank holidays (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Carer Advisor/Administrator employer: Making Space Charity
At Making Space, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contributions. Located in Peterborough and Cambridge, our Carers Support Service not only provides meaningful work but also prioritises employee growth through comprehensive training and development opportunities, ensuring you can advance your career while making a positive impact in the community. With generous benefits, including flexible holiday options and a commitment to internal promotions, we are dedicated to fostering a workplace where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Carer Advisor/Administrator
✨Tip Number 1
Familiarise yourself with the core values of Making Space, as they are central to their mission. During any conversations or interviews, demonstrate how your personal values align with theirs, particularly in areas like empathy and support for others.
✨Tip Number 2
Highlight any relevant experience you have in health and social care, even if it's informal. Share stories that showcase your ability to connect with people and provide support, as this will resonate well with the role of a Carer Advisor.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple tasks in previous roles. This is crucial for the administrative aspect of the job, so think of specific examples where you excelled in a busy environment.
✨Tip Number 4
Research the local community services available for carers in Peterborough and Cambridge. Being knowledgeable about existing resources will not only impress during your interview but also show your commitment to supporting the community effectively.
We think you need these skills to ace Carer Advisor/Administrator
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and qualifications required for the Carer Advisor/Administrator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:Emphasise any previous administration experience or roles in health and social care settings. Even if you lack direct experience, showcase transferable skills such as organisation, communication, and empathy that align with the company's values.
Showcase Your Values:In your cover letter or personal statement, reflect on how your personal values resonate with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Provide examples of how you've demonstrated these values in your past experiences.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Making Space Charity
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Carer Advisor/Administrator.
✨Showcase Your Communication Skills
As the initial point of contact for carers, strong communication skills are essential. During the interview, demonstrate your ability to listen actively and respond empathetically. You might even want to prepare examples of how you've effectively communicated in previous roles.
✨Highlight Relevant Experience
Even if you don't have direct experience in health and social care, think about any transferable skills from previous jobs. Discuss your administration experience, IT skills, and any relevant situations where you've supported others or worked in a team setting.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values and career goals.
