Senior Director

The mission for this role is to define and deliver the Agency team’s long‑term vision, shaping company‑wide client standards and driving strategic growth. You will be responsible for developing the most critical client relationships, securing major deals, and influencing industry best practice. You will lead cross‑departmental collaboration, set the direction for innovation and technology adoption, and represent Making Moves as a recognised thought leader.

Your focus will be:

• Strategic Leadership: Set and deliver the Agency team’s strategy in line with overall company objectives. Take full accountability for revenue growth through pipeline ownership and commercial performance. Facilitate operational excellence by strengthening processes, reporting, and CRM adoption (e.g. HubSpot). Act as a key member of the senior leadership team, championing cross‑department collaboration to win as a team and achieve company‑wide goals.
• Team Leadership & Development: Lead and inspire a high‑performing, inclusive team, levelling up the growth of future leaders. Create a culture of accountability, collaboration, and client‑first thinking. Ensure clear progression pathways and uphold best‑in‑class delivery standards.
• Client Strategy & Business Development: Own senior‑level client relationships, ensuring strategic alignment with long‑term business objectives. Lead on major business development initiatives, turning market insights (e.g. Business Rates revaluation) into revenue opportunities. Represent Making Moves at the highest level in client pitches, industry forums, and external events.
• Innovation & Technology: Continually refine and challenge CRM workflows and processes to ensure maximum efficiency at scale. Foster the adoption of new technologies that enable growth, enhance client delivery, and future‑proof the business.

Your experience includes:

• Leadership experience in commercial property.
• Extensive knowledge in office agency, deal‑making, and advisory.
• Ability to set and deliver long‑term strategy.
• Recognition as a trusted advisor or contributor in the industry.
• Ability to set company‑wide standards for client engagement and retention.
• Advanced knowledge of CRM systems, automation, and innovation.
• Visible commitment to DE&I and sustainability.

Remote vs in‑person working balance: We are primarily an in‑person business, believing in the power of collaboration when we are together. Our work‑from‑home policy varies by team, reflecting the unique needs and goals of each group.

Benefits:

• Commission Scheme: Tailored commission scheme for this role.
• Holiday Allowance: Enjoy 30 days of paid holiday, plus bank holidays, and an extra day to celebrate your birthday.
• Culture: Each year we celebrate our success. Past trips include New York, Amsterdam, Porto, Barcelona, and Berlin. Every month we come together, whether it’s a fun activity, a team dinner, or a CSR initiative, there’s always something to look forward to. The dog‑friendly office is buzzing with energy that is reflected in the enthusiasm and creativity of our team.
• Clubs & Committees: Join (or start!) one of our employee‑led groups - from Run Club and Yoga to our DE&I Committee.
• Family‑Friendly Leave & benefits: Paternity Leave: 1 month paid. Maternity Leave: 6 months paid. Adoption Leave: Fully supported with paid leave. Save on childcare costs through our partnered nursery benefit scheme.
• Learning & Development: From training sessions to growth opportunities, we’re committed to helping you level up your skills and career. We have clear Career Progression Frameworks that detail expectations for individuals in each team. They help us to identify learning opportunities, recognise outstanding performance, and create long‑term development pathways for every member of the team.
• Wellbeing: £25 monthly Juno Points to spend on wellbeing perks that matter to you. Access to Mental Health First Aider. Cycle to Work Scheme. Private Medical Insurance: Comprehensive cover that kicks in after successful probation pass. Pension Contributions: 6% matched pension contributions.

Diversity, Equity & Belonging: At Making Moves, we’re committed to building a team that reflects the diversity of the communities we serve. We believe success is shared, and stronger when it includes a range of experiences, perspectives, and voices. We actively encourage people from underrepresented backgrounds to apply, even if you don’t meet every single requirement. If you need any adjustments to support your application, just let us know. Read our full DE&I statement on our website.