At a Glance
- Tasks: Lead online sales across platforms like eBay and Vinted, managing listings and customer service.
- Company: Join a charity dedicated to making a difference in Maidstone.
- Benefits: Flexible 3-day work week with training and development opportunities.
- Other info: Dynamic role with potential for growth and a chance to support a meaningful cause.
- Why this job: Make an impact while honing your sales and customer service skills in a supportive environment.
- Qualifications: Experience with online sales platforms and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a motivated, reliable, and experienced Online Sales Lead to support and grow our online sales operations across 3 days a week. This role focuses on managing and developing MADM’s online sales platforms, including eBay, Vinted, Vintage Cash Cow, Facebook Marketplace, and our virtual showroom on the MADM website. The successful candidate must have previous online sales and customer service experience and be ready to step into the role with confidence and initiative.
Main Duties and Responsibilities
- Identify high-value or specialist donated items suitable for online sale.
- Photograph, list, price, and manage stock across online selling platforms including eBay, Vinted, Vintage Cash Cow, Facebook Marketplace, and other suitable resale platforms where appropriate.
- Create accurate, attractive, and engaging product listings.
- Package and dispatch sold items safely and efficiently.
- Monitor online enquiries and provide excellent customer service to buyers.
- Maintain accurate records of online stock and sales.
- Assist in developing and maintaining MADM’s virtual showroom on the charity website.
- Create and upload social media sales posts to promote stock and online listings.
- Help maximise income generation through online retail opportunities.
- Assist shop staff where required during busy periods.
- Always represent MADM professionally.
- Work effectively with staff, volunteers, and management to ensure efficient workflow and completion of tasks.
Person Specification
- Previous experience using online selling platforms such as eBay, Vinted, Facebook Marketplace, or similar.
- Good IT skills and confidence using online systems and social media.
- Ability to photograph and present products professionally for online sales.
- Strong organisational and time management skills.
- Good written and verbal communication skills.
- Reliable, punctual, and trustworthy.
- Able to work independently and as part of a team.
- Presentable, professional, and approachable.
- Awareness of health and safety procedures.
- Physically fit with good stamina due to the nature of the role.
- Experience using social media for sales promotion.
- Experience working within charity retail.
- Experience managing website or online shop content.
- Knowledge of vintage, branded, collectable, or specialist resale items.
Work Attire
- Appropriate footwear must be worn.
- Smart casual clothing suitable for warehouse and retail work.
- Well presented with good hygiene standards.
- No shorts.
Training Provided
- Safeguarding
- Health & Safety
- Additional role-specific training as required
Salary: to be discussed
Online Sales Lead in Maidstone employer: Making a Difference to Maidstone
At Making A Difference to Maidstone, we pride ourselves on being an exceptional employer that values dedication and initiative. Our supportive work culture fosters collaboration among staff and volunteers, providing ample opportunities for personal and professional growth while contributing to meaningful charitable causes. Located in Maidstone, our team enjoys a flexible working schedule, competitive benefits, and the chance to make a real impact in the community through our online sales operations.
Contact Details:
Making a Difference to Maidstone Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Sales Lead in Maidstone
✨Tip Number 1
Get to know the platforms you'll be working with! Familiarise yourself with eBay, Vinted, and Facebook Marketplace. The more you understand how they operate, the better you'll be at managing listings and engaging with customers.
✨Tip Number 2
Show off your skills! When you're applying, think about creating a mini portfolio of your previous online sales successes. Include screenshots of your best listings or any social media posts that drove sales. This will help us see what you can bring to the table!
✨Tip Number 3
Practice your communication skills! Since customer service is key in this role, try role-playing common customer interactions with a friend. This will help you feel more confident when responding to enquiries and handling sales.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Online Sales Lead in Maidstone
Some tips for your application 🫡
Show Your Online Sales Experience:Make sure to highlight any previous experience you have with online sales platforms like eBay or Vinted. We want to see how you've successfully managed listings and customer interactions in the past!
Craft Engaging Product Listings:When applying, think about how you can create attractive and engaging product descriptions. We love candidates who can showcase their creativity and attention to detail in their application.
Demonstrate Your Customer Service Skills:Since this role involves a lot of customer interaction, share examples of how you've provided excellent customer service before. We appreciate candidates who can communicate effectively and handle enquiries with ease.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Making a Difference to Maidstone
✨Know Your Platforms
Familiarise yourself with the online selling platforms mentioned in the job description, like eBay and Vinted. Be ready to discuss your experience with these sites and how you can leverage them to boost sales.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight any specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle enquiries effectively.
✨Demonstrate Your Organisational Skills
Since the role requires managing stock and sales records, come prepared to discuss your organisational strategies. You might even want to bring a sample of how you’ve managed inventory or listings in the past.
✨Be Ready to Talk About Presentation
As the role involves photographing and presenting products, think about how you would approach this task. Bring examples of your work if possible, and be ready to discuss your process for creating engaging product listings.
