At a Glance
- Tasks: Lead and inspire a diverse team while managing daily restaurant operations.
- Company: Join Maki & Ramen, a vibrant Japanese-inspired dining brand.
- Benefits: Competitive salary, tips, free food, and employee discounts.
- Other info: Dynamic environment with opportunities for career growth.
- Why this job: Be part of an exciting new restaurant launch and shape its future.
- Qualifications: 1 year of restaurant management and hospitality experience required.
The predicted salary is between 31000 - 32000 £ per year.
Pay: £31,000.00-£32,000.00 per year + tips
Pay Rate: Up to £43,000 OTE
Hours: 45-50 per week
Role: Assistant General Manager (Full Time)
Commencement Date: June 2026
Be part of something new – join Maki & Ramen. We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest. Maki & Ramen Southampton is looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.
Key Responsibilities:
- Oversee all aspects of restaurant operations within a high-traffic, event-driven venue, ensuring smooth and efficient service before, during, and after arena events.
- Lead, develop, and inspire a large and diverse team, upholding exceptional standards of hospitality, culture, and performance in a fast-paced environment.
- Drive commercial performance, including revenue maximisation, upselling initiatives, cost control, labour management, and full P&L accountability.
- Ensure full compliance with health and safety, licensing, food hygiene, and all O2 Arena operational requirements, representing the brand to the highest standard.
- Collaborate closely with arena stakeholders (security, events, facilities, suppliers) to coordinate logistics, anticipate visitor surges, and maintain an excellent guest experience during peak trading periods.
Required Skills and Experience:
- High-volume operational expertise, with proven ability to manage rapid table turnovers, queue control, and increased footfall during event times.
- Outstanding leadership and communication skills, capable of motivating large teams, delegating effectively, and sustaining morale in demanding situations.
- Strong commercial and analytical acumen, confidently interpreting data (covers, average spend, labour percentages, wastage, forecasts) to support consistent profitability.
- Resilience and adaptability, able to maintain control during operational challenges, last-minute event schedule changes, or unexpected spikes in demand.
- A commitment to delivering a premium guest experience, ensuring service quality remains high despite volume, pressure, and time constraints.
As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career. What are you waiting for? Join us today!
Job Type: Full-time
Benefits:
- Discounted or free food
- Employee discount
- Sick pay
- Store discount
Experience:
- Restaurant management: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (required)
Licence/Certification:
- Food Safety Level 2 (preferred)
- Food Allergen Training (preferred)
- Personal Licence Holder (preferred)
Work Location: In person
Assistant General Manager - SO15 QE in Southampton employer: Maki & Ramen
Maki & Ramen is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Birmingham. With a focus on employee growth and development, we offer unique benefits such as discounted food and a supportive environment that encourages creativity and collaboration. Join us to be part of a dynamic team dedicated to delivering outstanding dining experiences while advancing your career in the hospitality industry.
