At a Glance
- Tasks: Lead and inspire a diverse team while managing daily restaurant operations.
- Company: Join Maki & Ramen, a vibrant Japanese-inspired dining brand.
- Benefits: Competitive salary, tips, free food, and employee discounts.
- Other info: Dynamic environment with opportunities for career growth.
- Why this job: Be part of an exciting new restaurant launch and shape its future.
- Qualifications: 1 year of restaurant management and hospitality experience required.
The predicted salary is between 31000 - 32000 £ per year.
Pay: £31,000.00-£32,000.00 per year + tips
Pay Rate: Up to £43,000 OTE
Hours: 45-50 per week
Role: Assistant General Manager (Full Time)
Commencement Date: ASAP
Be part of something new – join Maki & Ramen. We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest. With our location opening soon, we’re looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site.
If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.
Key ResponsibilitiesWe’re looking for confident, adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one. As Restaurant Assistant General Manager, you’ll play a key role in launching and running our new site. You’ll be responsible for overseeing all aspects of day-to-day operations – from managing the team and ensuring exceptional customer service, to driving performance, maintaining high standards, and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:
- Oversee all aspects of restaurant operations within a high-traffic, event-driven venue, ensuring smooth and efficient service before, during, and after arena events.
- Lead, develop, and inspire a large and diverse team, upholding exceptional standards of hospitality, culture, and performance in a fast-paced environment.
- Drive commercial performance, including revenue maximisation, upselling initiatives, cost control, labour management, and full P&L accountability.
- Ensure full compliance with health and safety, licensing, food hygiene, and all O2 Arena operational requirements, representing the brand to the highest standard.
- Collaborate closely with arena stakeholders (security, events, facilities, suppliers) to coordinate logistics, anticipate visitor surges, and maintain an excellent guest experience during peak trading periods.
- High-volume operational expertise, with proven ability to manage rapid table turnovers, queue control, and increased footfall during event times.
- Outstanding leadership and communication skills, capable of motivating large teams, delegating effectively, and sustaining morale in demanding situations.
- Strong commercial and analytical acumen, confidently interpreting data (covers, average spend, labour percentages, wastage, forecasts) to support consistent profitability.
- Resilience and adaptability, able to maintain control during operational challenges, last-minute event schedule changes, or unexpected spikes in demand.
- A commitment to delivering a premium guest experience, ensuring service quality remains high despite volume, pressure, and time constraints.
As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top, along with an opportunity to expand your career. What are you waiting for? Join us today!
Job Type: Full-timeBenefits:
- Discounted or free food
- Employee discount
- Sick pay
- Store discount
Hospitality: 1 year (required)
Customer service: 1 year (required)
Licence/Certification: Food Safety Level 2 (preferred)
Food Allergen Training (preferred)
Personal Licence Holder (preferred)
Work Location: In person
Assistant General Manager in Southampton employer: Maki & Ramen
At Maki & Ramen, we pride ourselves on being a vibrant and growing dining brand that values quality and exceptional service. As an Assistant General Manager, you will thrive in a supportive and dynamic work culture, with opportunities for personal and professional growth as you lead our new venue at the O2 Arena. Enjoy competitive pay, tips, and a range of benefits including discounted meals, all while being part of a passionate team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maki & Ramen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maki & Ramen
Don't be shy about reaching out to Maki & Ramen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maki & Ramen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maki & Ramen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
