At Maki & Ramen, we’re about more than just great sushi and ramen; we’re a growing family with big energy and even bigger hearts. Since starting out in Edinburgh in 2015, we’ve expanded across Scotland and England, bringing our fun, vibrant restaurants to cities nationwide, with London coming next. Known for our post-it note walls, dragons in the sky and sakura-covered ceilings, our spaces are lively, welcoming and powered by the people who work in them. We’re also passionate about giving back, partnering with local charities in every region we operate in and donating £1 from every ramen sold during dedicated weekly hours. Joining Maki & Ramen means being part of a supportive, ambitious team, growing your career, having fun at work - and knowing you’re helping make a real difference in the communities we serve.
£13 - £13.50 (typical earnings up to £16 p/h with tips)
Pay Rate: £13 - £13.50 (typical earnings up to £16 p/h with tips)
Hours/Schedule: 40-45 per week (hours are negotiable)
Role: Floor Supervisor
Commencement Date: ASAP
Welcome to Maki Nori!
We’re looking for an experienced and confident Floor Supervisor to help lead the Front of House team at Maki Nori.
You’ll be hands-on during service, supporting the team, maintaining our high service standards, and ensuring every guest receives the warm, polished experience expected of our upscale concept.
If you’re a natural leader with strong restaurant experience and a passion for great hospitality, we’d love to hear from you.
Key responsibilities:
- Lead the FOH team during service, maintaining Maki Nori’s refined service standards
- Build strong knowledge of the menu, premium ingredients and drinks to confidently guide guests
- Coach the team on menu knowledge, recommendations and natural upselling
- Lead pre-shift briefings and support smooth coordination between FOH, kitchen and bar
- Handle guest feedback professionally and maintain a high standard of customer service
- Support management with rotas, stock control, team organisation and daily operations
- Train and develop FOH team members and support overall restaurant performance
Skills & Qualifications:
- Previous supervisory or strong senior FOH experience in a quality-led restaurant
- Excellent food, beverage and customer service knowledge
- Confident communicating menu knowledge and recommending/upselling dishes
- Strong leadership and team coaching skills
- Good understanding of stock control, rotas and restaurant operations
- Polished, organised and calm under pressure
- A genuine interest in Japanese cuisine and premium hospitality
As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.
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Front of House employer: Maki & Ramen
At Maki & Ramen Nottingham, we pride ourselves on being an excellent employer that values our team members and fosters a vibrant work culture. With competitive pay, including tips and bonuses, and a commitment to employee growth through comprehensive training, we ensure that our staff are well-equipped to thrive in a fast-paced environment. Join us in delivering exceptional dining experiences while enjoying the benefits of working in a supportive and dynamic team atmosphere.
