At a Glance
- Tasks: Lead the Front of House team and ensure top-notch service for our guests.
- Company: Join Maki Nori, an upscale restaurant with a passion for Japanese cuisine.
- Benefits: Earn up to £16 p/h with tips, enjoy team meals, and a friendly work environment.
- Other info: Flexible hours and opportunities for growth in a dynamic team.
- Why this job: Be a key player in delivering exceptional dining experiences and develop your leadership skills.
- Qualifications: Previous supervisory experience in a quality restaurant and a love for hospitality.
The predicted salary is between 30285 - 37015 £ per year.
Pay Rate: £13 - £13.50 (typical earnings up to £16 p/h with tips)
Hours/Schedule: 40-45 per week (hours are negotiable)
Welcome to Maki Nori! We're looking for an experienced and confident Floor Supervisor to help lead the Front of House team at Maki Nori. You’ll be hands-on during service, supporting the team, maintaining our high service standards, and ensuring every guest receives the warm, polished experience expected of our upscale concept. If you're a natural leader with strong restaurant experience and a passion for great hospitality, we'd love to hear from you.
Key responsibilities
- Lead the FOH team during service, maintaining Maki Nori's refined service standards
- Build strong knowledge of the menu, premium ingredients and drinks to confidently guide guests
- Coach the team on menu knowledge, recommendations and natural upselling
- Lead pre-shift briefings and support smooth coordination between FOH, kitchen and bar
- Handle guest feedback professionally and maintain a high standard of customer service
- Support management with rotas, stock control, team organisation and daily operations
- Train and develop FOH team members and support overall restaurant performance
Skills & Qualifications
- Previous supervisory or strong senior FOH experience in a quality-led restaurant
- Excellent food, beverage and customer service knowledge
- Confident communicating menu knowledge and recommending/upselling dishes
- Strong leadership and team coaching skills
- Good understanding of stock control, rotas and restaurant operations
- Polished, organised and calm under pressure
- A genuine interest in Japanese cuisine and premium hospitality
As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.
Floor Supervisor - W1D 5ND in City of Westminster employer: Maki & Ramen
Maki & Ramen is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Birmingham. With a focus on employee growth and development, we offer unique benefits such as discounted food and a supportive environment that encourages creativity and collaboration. Join us to be part of a dynamic team dedicated to delivering outstanding dining experiences while advancing your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor - W1D 5ND in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maki & Ramen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maki & Ramen
Don't be shy about reaching out to Maki & Ramen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor - W1D 5ND in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maki & Ramen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maki & Ramen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
