At a Glance
- Tasks: Lead the front-of-house team and ensure excellent service in a vibrant restaurant.
- Company: Join Maki & Ramen, a lively Japanese-inspired dining experience.
- Benefits: Competitive pay, tips, delicious team meals, and a friendly work environment.
- Other info: Flexible hours with opportunities for growth in a fast-paced setting.
- Why this job: Take on a leadership role and create memorable experiences for guests.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 30285 - 37015 £ per year.
Pay Rate : £13 - £13.50 (typical earnings up to £16 p/h with tips)
Hours/Schedule
40-45 per week (hours are negotiable)
Role
Floor Supervisor
Commencement Date
- ASAP
- Be part of something new – join Maki & Ramen
We’re Maki & Ramen — a vibrant Japanese-inspired dining concept known for fresh sushi, flavourful ramen, and warm, welcoming hospitality.
With a focus on quality ingredients, great service, and a relaxed but energetic atmosphere, we aim to create a memorable experience for every guest.
Maki & Ramen is looking for an experienced and motivated Floor Supervisor to support the management team in leading front-of-house operations.
This is a great opportunity to take on a leadership role, help maintain excellent service standards, and contribute to a positive team culture in a busy, fast-paced restaurant environment.
If you’re passionate about hospitality, thrive under pressure, and enjoy leading a team to deliver outstanding guest experiences, we’d love to hear from you.
Key responsibilities
- Support the day-to-day running of front-of-house service, ensuring smooth and efficient operations.
- Lead, motivate, and guide the team during service to maintain high hospitality standards.
- Deliver excellent customer service and handle guest feedback or concerns professionally.
- Ensure cleanliness, organisation, and presentation standards are consistently maintained.
- Assist with staff training, onboarding, and ongoing development.
- Coordinate closely with the kitchen team to ensure seamless service flow.
- Help monitor stock levels, team performance, and operational procedures.
- Ensure compliance with company policies, health & safety, and food hygiene standards.
Skills & Qualifications
- Previous experience in a supervisory or senior front-of-house role within hospitality.
- Strong communication, leadership, and organisational skills.
- Ability to work efficiently in a fast-paced restaurant environment.
- A positive, proactive attitude with a passion for customer service.
- Flexibility to work evenings, weekends, and busy service periods.
As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.
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Floor Supervisor - W1D 5JF in City of Westminster employer: Maki & Ramen
Maki & Ramen is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Birmingham. With a focus on employee growth and development, we offer unique benefits such as discounted food and a supportive environment that encourages creativity and collaboration. Join us to be part of a dynamic team dedicated to delivering outstanding dining experiences while advancing your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor - W1D 5JF in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maki & Ramen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maki & Ramen
Don't be shy about reaching out to Maki & Ramen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor - W1D 5JF in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maki & Ramen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maki & Ramen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
