UI/UX Designer - Digital & ECommerce in Balcombe

Maker&Son is one of the world’s fastest growing luxury furniture businesses. We design and make the world's most comfortable chairs, sofas and beds, entirely from natural materials. We’re an ambitious, young company, with a vision to become a global brand, changing the face of luxury home retail. We are based in Balcombe [40 mins from London by train, 20 minutes from Brighton] and you will only need to be in our offices 3 days a week.

We are looking for an ambitious UI/UX Designer who is passionate about building digital experiences for mobile and web that customers love to use. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. You will be responsible for our digital presence, brand display, e-commerce platforms, and champion the customer by making consistent improvements to the user journey.

Experience in a start-up company and e-commerce is preferred, along with a passion for and appreciation of luxury brands and/or interior design.

• Gathering user requirements, designing graphic elements and building navigation components.
• Work with brand ambassadors, product development, marketing and other departments of the business to develop our digital brand.
• Create digital assets for software developers to build the online interfaces.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g. images, sketches and tables).
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g. responsiveness).
• Conduct layout adjustments based on user feedback.
• Adhere to style standards on fonts, colours and images.
• Create and develop our design system.

Ultimately, you’ll create both functional and appealing experiences that address our clients’ needs and help us grow our customer base.

• To be successful in this role, you should have experience with designing mobile and web interfaces.
• You must have experience in using design software to collaborate with software developers.
• Created prototypes from wireframe tools, low and high fidelity clickable simulations.
• Conducted user interviews and usability research.
• If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

• Authenticity - we love what we do, we do what we say we do, we are what we say we are.
• Awareness - we are aware of the needs of our customers, we enjoy the continual process of understanding them and we go out of our way to ensure that we show them that we have this understanding.
• Respectfulness - we are respectful of the gift that we have been given to create this brand in the first place. We are respectful of and cherish the people that work with us as employees and suppliers. We are respectful and very grateful for the customers that engage with us. We are deeply respectful of the environment and all the resources we use to create the products that we do. We respect that customers have many choices and that we constantly need to be delivering to the best of our abilities in order to meet their needs.
• Comfort - we create extraordinarily comfortable sofas and chairs. This level of physical comfort can often enable the individual that sits in them to experience a level of mental comfort, a peaceful mindfulness that they may otherwise find difficult to access. The element of comfort is further enhanced by the fact that the furniture is made with natural materials in a sustainable way, by highly skilled people who love what they do and will last a lifetime.
• Connection - we create content that connects and emotionally engages with people by conveying the main benefits of what our sofas and chairs provide, namely physical and mental comfort.
• Trust - we build trust through every part of what we do. Trust in the benefits of what our sofas and chairs bring, trust in the product, trust in the service, trust in the authenticity, trust in the brand.
• Resilience - we design and build products that last. We are designing and building business processes, teams and supplier networks to sustain our growth that, like our products, are robust enough to manage all the experiences required of them. We welcome employees and suppliers that have an inherent understanding of the need for these qualities in their work.