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- Tasks: Lead client conversations and shape actionable briefs to help brands shine.
- Company: Join a global consumer experience agency with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, pension, and life assurance.
- Other info: Hybrid role based in London with excellent career growth opportunities.
- Why this job: Make a real impact by working with top brands and innovative projects.
- Qualifications: Experience in client service roles within brand or design agencies.
The predicted salary is between 40000 - 50000 £ per year.
Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.
We are currently seeking a Senior Account Manager to join our Client Services team. Client Services are the voice of the client within Marks. You will help our clients shine by identifying and shaping their business, brand, and personal needs into actionable briefs, ensuring we deliver against them on time, on budget, and with excellence.
In this role you will:
- Grow revenue by selling across Marks’ capabilities; take responsibility for monthly revenue targets and cascade down weekly targets to Account Managers
- Structure and lead productive client conversations at all levels, moving things forwards
- Build your brand, design, and business knowledge to add value to client briefs, presentations, and workshops
- Demonstrate excellence by example across:
- Our work: project plans and timely delivery, cost proposals, contact and status reports, project trackers
- Our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures, chasing payment
You will have:
- Experience within a Brand or Design/Packaging agency, in Client Service roles
- Emerging coaching and mentoring skills
- Commercial acumen
- Knowledge of wider financial processes and compliance
- A degree or equivalent, in Marketing, Advertising, Design or related field
- An understanding of brand management, life-cycle, and strategic design process
- The ability to manage difficult conversations, keeping people focused on resolutions
- The ability to present with confidence
- Excellent project management skills
- Be a ninja with MS Office (Word, PowerPoint, Excel) and Keynote
We will offer:
You will enjoy an excellent base salary, along with the other benefits of working for Marks including: 25 days annual leave, Pension, Life Assurance.
We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.
Senior Account Manager employer: Makemarks
Contact Detail:
Makemarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. The more people know you’re looking for a Senior Account Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Marks and understanding their brand ethos. Be ready to discuss how your experience aligns with their needs and how you can help clients shine. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your project management skills and financial acumen. Role-play with a friend or mentor to refine your delivery and ensure you can confidently present your ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Marks team. Let’s make it happen!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Marks is all about creating engaging moments, so make sure your application reflects that creativity and understanding of client needs.
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your experience aligns with the Senior Account Manager role. Highlight your relevant skills in project management and client service that will help our clients shine.
Showcase Your Achievements: Use specific examples to demonstrate your success in previous roles. Whether it’s growing revenue or managing complex projects, we love to see how you've made an impact in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Makemarks
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the clients Marks works with. Familiarise yourself with their brands, challenges, and recent projects. This will help you demonstrate your ability to translate client needs into actionable briefs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed projects in the past. Highlight your ability to deliver on time and within budget, as well as how you’ve handled any challenges that arose during the process.
✨Demonstrate Financial Acumen
Brush up on your knowledge of financial processes relevant to client services. Be prepared to talk about how you've tracked sales, invoiced clients, and managed budgets in previous roles. This will show that you understand the commercial side of account management.
✨Practice Difficult Conversations
Think of scenarios where you've had to manage tough conversations with clients or team members. Prepare to share how you kept discussions focused on resolutions and outcomes, showcasing your communication skills and ability to maintain professionalism under pressure.