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For Companies At a Glance
- Tasks: Operate a busy 24/7 switchboard, providing vital information and support.
- Company: Join University Hospitals of North Midlands, a leader in healthcare services.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: GCSE education and customer service experience required.
- Other info: Inclusive workplace with a commitment to diversity and career development.
The predicted salary is between 20000 - 30000 £ per year.
University Hospitals of North Midlands (UHNM) is recruiting Call Centre Assistants for the 24/7 Operator service at Royal Stoke University Hospital, Newcastle Road, Stoke‑On‑Trent, ST4 6QG. This permanent, full‑time position offers a salary of £24,465 per annum plus statutory enhancements.
Responsibilities
- Operate a busy 24/7 telephone switchboard to provide information, enquiry and critical emergency response to patients, staff, GP’s and other healthcare professionals.
- Handle general enquiries and internal critical emergency procedures with calm and effective communication.
- Cover a flexible rota of 5 days in 7, shift times 6am–10pm, including night shifts when required.
Qualifications
- GCSE standard education.
- Experience of working in a customer‑service environment.
- Proficiency with PCs and Microsoft Office.
Desirable
- Customer service qualification.
- Experience in a Call Centre / multi‑line telephony role.
Essential Skills & Knowledge
- Well‑developed communication skills.
- Flexibility to cover a variety of shifts, sometimes at short notice.
Personal Qualities
- Calm, rational approach to difficult situations with empathy and assertiveness.
- Aware of own limitations and escalation when necessary.
Additional Information
UHNM is an inclusive employer committed to diversity, equality and professional development. This role is subject to the Rehabilitation of Offenders Act and Disclosure and Barring Service checks. Applicants requiring current Skilled Worker sponsorship will be considered alongside all other applications.
Call Centre Assistant in Stoke-on-Trent employer: makeitcountmarketing
Contact Detail:
makeitcountmarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant in Stoke-on-Trent
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a Call Centre Assistant, especially handling enquiries and emergency procedures. This will help you stand out in interviews!
✨Tip Number 2
Practice your communication skills! Since this role requires calm and effective communication, try role-playing scenarios with friends or family. It’ll boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for shifts during interviews. Showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy for you. Plus, it shows you’re serious about joining our team at UHNM.
We think you need these skills to ace Call Centre Assistant in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can handle enquiries and emergencies, so don’t be shy about showcasing relevant roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Call Centre Assistant role. Mention your flexibility with shifts and your calm approach in tough situations – we love that!
Show Off Your Tech Skills: Since proficiency with PCs and Microsoft Office is key, make sure to mention any relevant software experience. If you've worked in a call centre before, highlight that too – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at UHNM!
How to prepare for a job interview at makeitcountmarketing
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Centre Assistant. Familiarise yourself with the 24/7 operator service and think about how your previous customer service experience can relate to handling enquiries and emergency responses.
✨Showcase Your Communication Skills
During the interview, demonstrate your well-developed communication skills. Use clear and calm language when answering questions, and provide examples of how you've effectively handled difficult situations in the past. This will show that you can maintain composure under pressure.
✨Flexibility is Key
Highlight your flexibility regarding shift patterns. Be prepared to discuss your availability for various shifts, including nights and weekends. Employers appreciate candidates who can adapt to changing schedules, especially in a 24/7 environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you had to use empathy and assertiveness in customer service. Practising these scenarios will help you respond confidently during the interview.
