At a Glance
- Tasks: Schedule appointments and provide excellent service to patients, both over the phone and in person.
- Company: Join the University Hospitals of North Midlands NHS Trust, a vital part of the healthcare community.
- Benefits: Competitive salary, full-time hours, and the chance to make a difference in patient care.
- Other info: Fixed-term contract with opportunities for growth in a supportive environment.
- Why this job: Be part of a team that helps patients navigate their healthcare journey effectively.
- Qualifications: Minimum of 2 GCSEs in Maths and English; IT skills are essential.
The predicted salary is between 24937 - 26598 £ per year.
University Hospitals of North Midlands (UHNM) is currently unable to provide sponsorship for this role. If you hold a graduate visa, you are welcome to apply, provided you have at least six months until your visa expires at the start of employment for training and operational reasons.
The post provides a comprehensive, efficient and effective appointment scheduling service for the Appointment Scheduling Team.
Summary of the RoleSchedule appointments ensuring local and national waiting time targets are achieved and handle enquiries over the phone or face-to-face in a courteous and professional manner.
Responsibilities- Schedule appointments to meet local and national waiting time targets.
- Communicate with patients by telephone or face-to-face, providing courteous and professional service.
- Maintain and monitor the waiting list.
- Respond to enquiries and provide information as required.
- Occasional weekend working as needed.
- Minimum of 2 GCSEs/O Levels (bands A–C) Maths & English or equivalent.
- IT skills.
- NVQ Level 3 in admin/clerical/customer service related area.
- ECDL or other IT qualification.
- Experience in using CRIS.
- Computerised systems with the ability to use the Microsoft package.
- Handling confidential/sensitive information.
- Minimum of one year’s experience of dealing with patients/public/customers, face-to-face or by telephone.
- Minimum of one year’s experience working in the NHS or other complex organisations.
- Experience of working in an appointment booking environment.
- Experience in dealing with waiting lists and targets.
- Experience of working in the NHS.
- Excellent standard of literacy and numeracy.
- Excellent communication skills.
- Ability to work to defined protocols and seek advice where appropriate.
- Data inputting.
- Ability to work under pressure and tight deadlines.
- Excellent interpersonal skills and telephone manner.
- Ability to redirect tasks as required.
- Contract: Fixed term – 12 months.
- Working pattern: Full‑time.
- Salary: £24,937 – £26,598 per annum.
- Pay scheme: Agenda for Change.
- Reference number: 205-7562925-A.
- Posted on: 18 December 2025.
- Location: Royal Stoke, Newcastle Road, Stoke on Trent, ST4 6QG.
University Hospitals of North Midlands NHS Trust
Royal Stoke, Newcastle Road, Stoke on Trent, ST4 6QG
Website: https://www.uhnm.nhs.uk
This post requires a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Certificate of Sponsorship Applications requiring current Skilled Worker sponsorship will be considered alongside all other applications. For more information, visit the UK Visas and Immigration website.
Appointment Scheduler in Stoke-on-Trent employer: makeitcountmarketing
University Hospitals of North Midlands (UHNM) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As an Appointment Scheduler, you will be part of a dedicated team committed to providing high-quality patient care, with opportunities for growth within the NHS framework. Located in Stoke on Trent, UHNM provides a dynamic environment where your contributions directly impact the community, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Scheduler in Stoke-on-Trent
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Appointment Scheduler in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at makeitcountmarketing.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at makeitcountmarketing.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to makeitcountmarketing. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at makeitcountmarketing. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at makeitcountmarketing
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research makeitcountmarketing’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
