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- Tasks: Manage a busy 24/7 switchboard, responding to patient and professional enquiries.
- Company: Leading healthcare provider in Stoke-on-Trent with a focus on compassionate care.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Make a difference in healthcare by providing vital support to patients and professionals.
- Qualifications: Excellent communication skills and customer service experience required.
- Other info: Join a dynamic team dedicated to making a positive impact in the community.
The predicted salary is between 30000 - 42000 £ per year.
A prominent healthcare provider in Stoke-on-Trent is looking for a Call Centre Assistant to operate its busy 24/7 switchboard. This full-time role requires excellent communication skills, flexibility in shift patterns, and experience in customer service.
In this role, you will respond to enquiries from patients and professionals alike, ensuring effective and empathetic communication.
The position offers a competitive salary and opportunities for professional development.
24/7 Hospital Call Centre Operator in Stoke-on-Trent employer: makeitcountmarketing
Contact Detail:
makeitcountmarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Hospital Call Centre Operator in Stoke-on-Trent
✨Tip Number 1
Make sure to research the healthcare provider before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective and empathetic communication, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be flexible and open-minded about shift patterns. Highlight your adaptability during interviews, as it shows you're ready to take on the demands of a 24/7 call centre environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace 24/7 Hospital Call Centre Operator in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your application highlights your excellent verbal and written skills. Use clear and concise language to demonstrate how you can effectively respond to enquiries.
Flexibility is Key: Mention your flexibility with shift patterns in your application. We want to know that you're ready to tackle the demands of a 24/7 call centre, so let us see how adaptable you can be!
Customer Service Experience Matters: If you've got experience in customer service, flaunt it! Share specific examples of how you've handled enquiries or resolved issues in the past. This will show us that you’re ready for the fast-paced environment of our switchboard.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at makeitcountmarketing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Call Centre Assistant does. Familiarise yourself with the responsibilities of operating a busy switchboard and responding to enquiries from both patients and professionals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to handle difficult situations or provide empathetic support. Practising these scenarios can help you articulate your skills during the interview.
✨Flexibility is Key
This role requires flexibility in shift patterns, so be ready to discuss your availability. If you have experience working varied hours or in high-pressure environments, highlight that. Employers appreciate candidates who can adapt to changing schedules and demands.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
