At a Glance
- Tasks: Engage with customers, resolve queries, and provide top-notch service.
- Company: Join a family-owned nursery furniture brand with over 30 years of experience.
- Benefits: Competitive salary, 20 days holiday, and work from home on Fridays.
- Other info: Enjoy a hybrid work model and opportunities for personal growth.
- Why this job: Be part of a supportive team making a difference for new parents.
- Qualifications: 3 years of customer service experience and excellent communication skills.
The predicted salary is between 22680 - 27720 £ per year.
About Tutti Bambini
Tutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood. After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn't offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality. From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come. Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.
About the role
Tutti Bambini are a leading nursery furniture manufacturer based in Whetstone, London N20, retailing through companies such as Argos, Boots and other big retailer names. We are looking for an enthusiastic and proactive individual to take on the role of Customer Service Advisor. You will be a good communicator, enthusiastic and motivated and have the ability to work well in a fast-changing environment. The role will involve interacting with customers to provide and process information in response to enquiries, concerns and requests regarding products and services whilst ensuring that excellent customer service is shown at all times.
Responsibilities
- Deal directly with customers either by telephone via inbound/outbound communication or e-mail
- Respond to customer and retailer enquiries within the agreed KPI's on all platforms including retailer portals and social media channels
- Resolve product or service problems through effective problem-solving and communication techniques
- Maintain customer databases effectively
- Communicate with internal departments where necessary
- Deal with sales enquiries over the telephone
About you
- The ability to learn new systems and procedures quickly
- Excellent and precise communication skills both spoken and written
- High level of accuracy and great attention to detail
- Good negotiation skills
- Excellent computer skills
- Ability to manage your own workload, deliver on time and escalate problems when appropriate
- The ability to show patience and understanding and have good customer focus
- Good knowledge of Microsoft-based systems (Outlook, Excel, Word)
- At least 3 years' previous Customer Service experience essential
- You must have a professional and friendly phone manner as well as excellent organisation and communication skills
Benefits
- Competitive salary
- 20 days holiday with a day accrued for every year of service
- Work From Home option on Fridays
Location: This is a hybrid role: the successful candidate will work from the office Monday to Thursday, with Fridays available to work from home. Working hours are 8:30 AM - 5:30 PM.
Customer Service Advisor employer: Makeheroes
Tutti Bambini, part of Make Heroes Ltd, is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in Milton Keynes, our warehouse team thrives on collaboration and innovation, with access to data-driven tools that enhance operational efficiency and safety. We offer competitive benefits and a commitment to continuous improvement, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Makeheroes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Makeheroes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Makeheroes:Your cover letter is your chance to shine! Tell us why you want to work at Makeheroes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Makeheroes!
How to prepare for a job interview at Makeheroes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
