At a Glance
- Tasks: Lead customer retention strategies and enhance relationships through data analysis.
- Company: Join Makeheroes, a dynamic team focused on innovative customer experiences.
- Benefits: Enjoy remote Fridays, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer loyalty in a thriving ecommerce environment.
- Qualifications: 5+ years in CRM and customer marketing; experience with Klaviyo and Salesforce Marketing Cloud.
The predicted salary is between 50000 - 60000 £ per year.
Makeheroes is seeking a CRM & Retention Manager to lead the customer retention strategy for Tutti Bambini. In this role, you will enhance customer relationships through effective communication and data analysis while ensuring a seamless customer experience.
The ideal candidate has over 5 years of experience in CRM and customer marketing within ecommerce. Familiarity with tools such as Klaviyo and Salesforce Marketing Cloud is essential. This position is based at Tutti Bambini's Head Office in London.
CRM & Retention Architect — Remote Fridays employer: Makeheroes
At Makeheroes, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a CRM & Retention Architect at Tutti Bambini's London Head Office, you will benefit from flexible working arrangements, including remote Fridays, and have access to ongoing training opportunities that empower you to excel in your role while contributing to meaningful customer engagement strategies.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Retention Architect — Remote Fridays
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and ecommerce space, especially those who work at Tutti Bambini or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past CRM successes. Use data and results to demonstrate how you've enhanced customer relationships and retention strategies in previous roles.
✨Tip Number 3
Prepare for the interview by diving deep into Tutti Bambini's brand and customer base. Understand their current CRM strategies and think about how you can bring fresh ideas to the table. We want to see your passion for their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM & Retention Architect — Remote Fridays
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM & Retention Manager role. Highlight your experience in customer marketing and any specific tools like Klaviyo or Salesforce Marketing Cloud that you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer relationships and how your past experiences have prepared you for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Data Skills:Since this role involves data analysis, make sure to mention any relevant experience you have with data-driven decision-making. We’re keen on candidates who can demonstrate their ability to use data to enhance customer experiences, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at Tutti Bambini!
How to prepare for a job interview at Makeheroes
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in Klaviyo and Salesforce Marketing Cloud. Brush up on their features and how they can enhance customer retention strategies. Be ready to discuss specific examples of how you've used these tools in your previous roles.
✨Showcase Your Data Analysis Skills
Prepare to talk about how you’ve used data analysis to drive customer engagement and retention. Bring examples of metrics you've tracked and how your insights led to actionable strategies. This will demonstrate your analytical mindset and ability to improve customer relationships.
✨Understand Tutti Bambini's Brand
Do your homework on Tutti Bambini and their customer base. Familiarise yourself with their products, values, and current marketing strategies. This knowledge will help you tailor your answers and show that you’re genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific retention challenges. Think through potential scenarios and how you would apply your experience to solve them. This will showcase your problem-solving skills and strategic thinking.
