Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coordinate essential services like security, cleaning, and catering for a safe site.
- Company: Join a dynamic team in Greenwich focused on respect, collaboration, and inclusion.
- Benefits: Competitive salary, bonus, and excellent benefits package.
- Why this job: Make a real impact by ensuring a well-run and welcoming environment.
- Qualifications: Experience in facilities management and strong organisational skills required.
- Other info: Opportunity for growth in a fast-paced operational environment.
The predicted salary is between 55000 - 58000 £ per year.
We are looking for a Soft Services Manager who values respect, collaboration and inclusion, and is passionate about creating a safe, welcoming, and well‑run site. In this visible, collaborative role, you’ll coordinate and manage essential services including security, cleaning, catering, waste management, access control, CCTV, and document handling while line‑managing on‑site support staff and working closely with colleagues and external partners to ensure services are delivered safely and consistently.
Responsibilities
- Lead and coordinate all soft services, including security, cleaning, catering, waste management and access control, ensuring the site runs smoothly and safely.
- Manage contracts and suppliers, monitoring performance, addressing issues, and driving continuous improvement.
- Line manage Reception and Handyperson staff, supporting and developing them in a positive, inclusive environment.
- Ensure all services comply with health, safety and statutory requirements.
- Oversee budgets and purchase orders, ensuring cost‑effective delivery of services.
- Act as the main point of contact for colleagues, contractors and visitors, building strong relationships.
- Manage day‑to‑day site operations, reactive requests and event support.
- Monitor performance, provide clear reports and implement improvements to enhance service quality.
Requirements
- A Soft Services or Facilities Management qualification, or equivalent practical experience.
- Experience managing contracts and external suppliers.
- Strong organisational and communication skills.
- Experience working in a fast‑paced operational, production or manufacturing environment.
- Exposure to small works, refurbishments or minor fit‑out projects.
- An IOSH or equivalent Health & Safety qualification.
Apply if this position interests you, and you would like to learn more or explore other available jobs that could also match your skill set.
Soft Services Manager in London employer: Make UK
Contact Detail:
Make UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world. You never know who might have a lead on a Soft Services Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about collaboration and inclusion, be ready to share examples of how you've fostered these in your previous roles.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight specific instances where you successfully managed contracts or improved service delivery. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of other roles that might just be your perfect fit!
We think you need these skills to ace Soft Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Soft Services Manager role. Highlight your experience in managing contracts, coordinating services, and any relevant qualifications you have.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for creating a safe and welcoming environment. Mention how your values align with respect, collaboration, and inclusion, which are key to us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed teams effectively. This will help us see the impact you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Make UK
✨Know Your Soft Services Inside Out
Make sure you brush up on all aspects of soft services management, from security to waste management. Be ready to discuss your experience with each service and how you've improved them in past roles.
✨Showcase Your Leadership Skills
As a Soft Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed staff in previous positions. Highlight your approach to fostering a positive and inclusive environment.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in managing contracts or suppliers and how you resolved them. This will show your potential employer that you're proactive and can handle the fast-paced nature of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
