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For Companies At a Glance
- Tasks: Lead IT operations, ensuring top-notch support and service improvements.
- Company: Make UK champions the manufacturing sector, representing 20,000 companies across various industries.
- Benefits: Enjoy competitive pay, excellent benefits, and a day off for volunteering each year.
- Why this job: Join a dynamic team focused on innovation and growth in the tech-driven manufacturing landscape.
- Qualifications: Experience in IT service management, vendor relations, and knowledge of ITIL and Cyber Essentials Plus required.
- Other info: Work one day a week on-site in Birmingham, with a focus on collaboration and accountability.
The predicted salary is between 48000 - 72000 £ per year.
Working Arrangement: One Day Per Week On-Site in Aston, Birmingham
Working Hours: Full time
Remuneration: Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities.
Make UK is the UK’s leading trade body for the manufacturing and engineering sector. Collectively we represent 20,000 companies of all sizes, from start-ups to multinationals, across engineering, manufacturing, technology and the wider industrial sector. Everything we do is designed to help British manufacturers compete, innovate and grow.
This position will sit within the IT Operations arm of the business, you will work to provide seamless and efficient IT Services, coordinating with internal and external stakeholders, Vendors and IT Partners. Within this role you will also oversee IT Risk Management, Security Compliance, and Maintenance of Security Accreditations and Cyber Essentials Plus.
Role Responsibilities:
- Ensure all business units receive consistent, high-quality IT support
- Regular spot checks on IT tickets and calls to ensure compliance and efficiency
- Minimise IT downtime and disruptions
- Identify and implement improvements to the IT service function, including root cause analysis of reoccurring IT issues through data analysis
- Fast response times and thorough root cause investigations
- Strong collaboration and accountability with outsourced IT providers
- Well-documented, efficient, and aligned with best practices
- Proactive engagement and continuous service improvements
- Regular updates on IT performance and trends
- Identify and mitigate potential IT service risks
- Align IT projects with business needs and priorities
- Cyber Essentials Plus accreditation is maintained to ensure ongoing security compliance and adherence to best practices
- BS ISO 9001 readiness – Conduct gap analysis and implement measures to meet certification standards
Required Qualifications and Experience:
- Proven experience in IT service operations management, preferably in an outsourced environment
- Experience in managing an IT service desk (in-house or for an MSP) and demonstrated service improvements
- Strong knowledge of incident, change, and problem management
- Experience in vendor and contract management with IT service providers
- Strong knowledge of ITIL framework and best practices
- Experience managing major incidents and escalations
- Responsibility for managing successful IT projects
- Familiarity with Cyber Essentials Plus and ISO 9001 certification requirements
The ideal candidate will be a highly accountable senior leader, adept at managing multiple priorities independently. They are self-motivated, results-driven, and consistently deliver with autonomy and reliability, requiring no oversight or follow-ups.
Head of Information Technology Operations employer: Make UK
Contact Detail:
Make UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology Operations
✨Tip Number 1
Familiarise yourself with the ITIL framework and best practices, as this role heavily relies on them. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in IT service management.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors, especially those who have experience in IT operations. Engaging with industry-specific groups on platforms like LinkedIn can provide valuable insights and connections that may help you stand out.
✨Tip Number 3
Stay updated on the latest trends in IT risk management and security compliance, particularly Cyber Essentials Plus and ISO 9001. Being knowledgeable about current standards will show your proactive approach and readiness to tackle the challenges of the role.
✨Tip Number 4
Prepare to discuss your experience with vendor and contract management during interviews. Highlight specific examples where you've successfully collaborated with IT service providers to improve service delivery and efficiency.
We think you need these skills to ace Head of Information Technology Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service operations management, particularly in outsourced environments. Emphasise your familiarity with the ITIL framework and any specific achievements in managing IT service desks.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the role's responsibilities. Mention your experience with vendor management, incident handling, and your proactive approach to IT service improvements.
Showcase Relevant Qualifications: Clearly list any certifications related to IT service management, such as ITIL or Cyber Essentials Plus. This will demonstrate your commitment to maintaining high standards in IT operations.
Highlight Leadership Skills: Since the role requires a senior leader, provide examples of how you've successfully managed teams and projects. Discuss your ability to work independently and manage multiple priorities effectively.
How to prepare for a job interview at Make UK
✨Showcase Your IT Operations Expertise
Make sure to highlight your experience in IT service operations management. Discuss specific examples where you've successfully managed an IT service desk or implemented service improvements, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the ITIL Framework
Familiarise yourself with the ITIL framework and best practices, as this is crucial for the position. Be prepared to discuss how you've applied ITIL principles in past roles, particularly in incident, change, and problem management.
✨Prepare for Cyber Essentials Plus Discussion
Since maintaining Cyber Essentials Plus accreditation is a key responsibility, brush up on your knowledge of its requirements. Be ready to explain how you've ensured compliance in previous roles and any strategies you've used to mitigate IT service risks.
✨Demonstrate Leadership and Accountability
As a senior leader, it's important to convey your ability to manage multiple priorities independently. Share examples of how you've taken accountability for projects and led teams to success without needing oversight, showcasing your self-motivation and results-driven approach.
