At a Glance
- Tasks: Own our Zoho One ecosystem and automate workflows using AI tools.
- Company: Join a forward-thinking company focused on operational excellence.
- Benefits: Enjoy a competitive salary, flexible hours, and growth opportunities.
- Other info: Long-term role with a focus on innovation and collaboration.
- Why this job: Make a real impact by streamlining operations with cutting-edge technology.
- Qualifications: 3+ years in Zoho ecosystems and experience with no-code automation.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly capable Mid-Level Zoho and AI Automation Specialist to take ownership of our Zoho One ecosystem and help systemise, automate, and scale operational workflows across the business.
About the Role
This role focuses on creating a centralised operational environment using Zoho One as the core business platform, while integrating AI‑assisted workflows and modern automation tools such as n8n, ChatGPT, Claude, Microsoft 365, and SharePoint. You will work closely with leadership to design and implement operational automations based on clearly defined business requirements and workflows. The role will involve translating operational processes into scalable systems that reduce manual administration, improve visibility, and ensure consistency across departments. The ideal candidate will be a strong Zoho expert first, with practical experience building no‑code and low‑code automations, as well as integrating multiple business systems together. This is a full‑time, long‑term role requiring strong communication, process‑thinking, problem‑solving, and operational awareness.
Key Responsibilities
- Manage, configure, and optimise the Zoho One ecosystem across the business.
- Ensure Zoho operates as the single source of truth across operational workflows.
- Build and maintain scalable processes within the following Zoho applications:
- Zoho Recruit
- Structured workflows for sales, onboarding, account management, service delivery, finance, operations, HR, and management reporting
- Maintain clean operational structures, permissions, pipelines, and automation logic.
- Workflow Automation and Process Engineering
- Build and maintain automated workflows that reduce manual administration and remove reliance on memory‑based task management.
- Create automation systems that automatically:
- Assign responsibilities
- Trigger notifications
- Escalate overdue actions
- Send automated communications
- Translate operational requirements into scalable automation logic.
- Improve workflow visibility across departments.
- Ensure operational processes run consistently, regardless of the team member involved.
- Optimise and simplify existing workflows where possible.
- AI and Intelligent Automation
- Implement AI‑assisted operational workflows using tools such as ChatGPT and Claude.
- Assist in designing AI‑supported business processes based on leadership requirements and operational goals.
- Build intelligent automations using platforms such as n8n.
- Create AI‑assisted workflows for:
- Workflow routing
- Operational assistance
- Internal productivity improvements
- Assist with integrating AI capabilities into existing operational systems.
- Continuously research and identify opportunities where AI and automation can improve operational efficiency.
- Microsoft 365 and System Integrations
- Configure and maintain integrations between Zoho and external systems, including:
- Microsoft 365
- SharePoint
- Microsoft Teams
- Business WhatsApp platforms
- Ensure data consistency between systems.
- Build and maintain webhook, API, and automation‑based integrations where required.
- Troubleshoot integration failures and workflow issues.
- Assist with centralising communication and operational visibility across platforms.
- Reporting, Visibility and Operational Support
- Build dashboards and reporting systems for leadership visibility.
- Create operational KPI tracking and workflow reporting.
- Assist with automation‑based reporting and notifications.
- Support departments with process improvements and operational efficiencies.
- Ensure operational data remains accurate, organised, and visible.
Expected Experience and Qualifications
- 3+ years proven experience working within Zoho ecosystems, workflow automation, business systems, or operational automation roles.
- Strong hands‑on experience with Zoho One applications, particularly Zoho CRM, Zoho Projects, Zoho Flow, Zoho Analytics, and Zoho Desk.
- Experience building automations using no‑code or low‑code platforms such as n8n, Zoho Flow, Zapier, or similar tools.
- Practical understanding of AI tools such as ChatGPT and Claude, including how they can support business operations and workflow automation.
- Experience integrating multiple business systems and platforms.
- Familiarity with Microsoft 365, SharePoint, Teams, and related integrations.
- Comfortable working with APIs, webhooks, triggers, and automation logic.
- Strong operational and process‑thinking mindset, with the ability to understand business workflows and convert them into scalable systems.
- Strong troubleshooting and problem‑solving skills across automations, integrations, and operational workflows.
- Good written and verbal communication skills, with the ability to work closely with leadership and operational teams.
- Strong organisational skills, attention to detail, and structured thinking.
Good to Have Experience and Skills
- Experience with n8n self‑hosted environments.
- Familiarity with basic scripting or logic‑based automation concepts.
- Understanding of CRM architecture and operational design.
- Experience working with operational reporting and KPI dashboards.
- Knowledge of business process mapping and documentation.
- Familiarity with WhatsApp integrations and communication automation.
- Experience working within agencies or operationally complex businesses.
- Exposure to AI‑assisted productivity systems and workflow optimisation.
- Basic understanding of SQL, databases, or API authentication methods.
- Understanding of scalability, automation governance, and operational standardisation.
Additional Role Details
- Full‑time role, 40 hours per week.
- UK business hour overlap required.
- Long‑term position with ongoing operational ownership responsibilities.
- Work closely with leadership to implement and improve operational systems.
- Maintain high responsiveness and accountability across projects and workflow implementations.
Mid-Level Zoho & AI Automation Specialist employer: Make Me Local
Join a forward-thinking company that values innovation and collaboration, where as a Mid-Level Zoho & AI Automation Specialist, you will play a crucial role in streamlining operations and enhancing productivity. Our supportive work culture fosters continuous learning and professional growth, offering you the opportunity to work with cutting-edge technologies and make a tangible impact on the business. Located in the UK, we provide a dynamic environment that encourages creativity and teamwork, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Level Zoho & AI Automation Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Mid-Level Zoho & AI Automation Specialist role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to Zoho and automation. Think about how you can showcase your experience with no-code and low-code tools. We want to hear how you've tackled challenges in past roles!
✨Tip Number 3
Show off your skills! Create a portfolio or case studies that highlight your work with Zoho and AI integrations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mid-Level Zoho & AI Automation Specialist
Some tips for your application 🫡
Show Off Your Zoho Skills:Make sure to highlight your experience with Zoho One and any specific applications you've worked with. We want to see how you've used Zoho to streamline processes and improve workflows in your previous roles.
Be Clear About Your Automation Experience:When discussing your automation skills, be specific about the tools you've used, like n8n or Zapier. We love seeing examples of how you've built no-code or low-code automations that made a real difference in your team's efficiency.
Communicate Your Problem-Solving Skills:We value strong problem-solving abilities, so share examples of challenges you've faced in operational workflows and how you tackled them. This will show us your process-thinking mindset and how you can contribute to our team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Make Me Local
✨Know Your Zoho Inside Out
Make sure you brush up on your Zoho One knowledge before the interview. Be ready to discuss specific applications like Zoho CRM, Zoho Projects, and how you've used them in past roles. Highlight any automations you've built using no-code or low-code platforms, as this will show your hands-on experience.
✨Showcase Your Automation Skills
Prepare examples of how you've successfully implemented workflow automations in previous positions. Discuss the tools you've used, such as n8n or Zapier, and be ready to explain the impact these automations had on operational efficiency. This will demonstrate your problem-solving skills and process-thinking mindset.
✨Communicate Clearly and Confidently
Strong communication is key for this role, so practice articulating your thoughts clearly. Be prepared to explain complex concepts in simple terms, especially when discussing AI tools like ChatGPT and Claude. This will show that you can work closely with leadership and operational teams effectively.
✨Research the Company’s Operations
Before the interview, take some time to understand the company's operational workflows and challenges. Think about how you could apply your skills to improve their processes. This shows initiative and a genuine interest in the role, making you stand out as a candidate who is ready to contribute from day one.
