At a Glance
- Tasks: Own the Zoho One ecosystem and automate workflows using AI tools.
- Company: Join a forward-thinking company focused on operational excellence.
- Benefits: Enjoy a competitive salary, flexible hours, and growth opportunities.
- Other info: Collaborate closely with leadership in a dynamic, long-term role.
- Why this job: Make a real impact by streamlining operations with cutting-edge technology.
- Qualifications: 3+ years in Zoho ecosystems and experience with no-code automation.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly capable Mid-Level Zoho and AI Automation Specialist to take ownership of our Zoho One ecosystem and help systemise, automate, and scale operational workflows across the business.
About the Role
This role focuses on creating a centralised operational environment using Zoho One as the core business platform, while integrating AI‑assisted workflows and modern automation tools such as n8n, ChatGPT, Claude, Microsoft 365, and SharePoint. You will work closely with leadership to design and implement operational automations based on clearly defined business requirements and workflows. The role will involve translating operational processes into scalable systems that reduce manual administration, improve visibility, and ensure consistency across departments. The ideal candidate will be a strong Zoho expert first, with practical experience building no‑code and low‑code automations, as well as integrating multiple business systems together. This is a full‑time, long‑term role requiring strong communication, process‑thinking, problem‑solving, and operational awareness.
Key Responsibilities
- Manage, configure, and optimise the Zoho One ecosystem across the business.
- Ensure Zoho operates as the single source of truth across operational workflows.
- Build and maintain scalable processes within the following Zoho applications:
- Zoho Recruit
- Structured workflows for sales, onboarding, account management, service delivery, finance, operations, HR, and management reporting.
- Maintain clean operational structures, permissions, pipelines, and automation logic.
- Build and maintain automated workflows that reduce manual administration and remove reliance on memory‑based task management.
- Create automation systems that automatically:
- Assign responsibilities
- Trigger notifications
- Escalate overdue actions
- Send automated communications
- Translate operational requirements into scalable automation logic.
- Improve workflow visibility across departments.
- Ensure operational processes run consistently, regardless of the team member involved.
- Optimise and simplify existing workflows where possible.
- Implement AI‑assisted operational workflows using tools such as ChatGPT and Claude.
- Assist in designing AI‑supported business processes based on leadership requirements and operational goals.
- Build intelligent automations using platforms such as n8n.
- Create AI‑assisted workflows for:
- Workflow routing
- Operational assistance
- Internal productivity improvements
- Assist with integrating AI capabilities into existing operational systems.
- Continuously research and identify opportunities where AI and automation can improve operational efficiency.
- Configure and maintain integrations between Zoho and external systems, including:
- Microsoft 365
- SharePoint
- Microsoft Teams
- Business WhatsApp platforms
- Ensure data consistency between systems.
- Build and maintain webhook, API, and automation‑based integrations where required.
- Troubleshoot integration failures and workflow issues.
- Assist with centralising communication and operational visibility across platforms.
- Build dashboards and reporting systems for leadership visibility.
- Create operational KPI tracking and workflow reporting.
- Assist with automation‑based reporting and notifications.
- Support departments with process improvements and operational efficiencies.
- Ensure operational data remains accurate, organised, and visible.
Expected Experience and Qualifications
- 3+ years proven experience working within Zoho ecosystems, workflow automation, business systems, or operational automation roles.
- Strong hands‑on experience with Zoho One applications, particularly Zoho CRM, Zoho Projects, Zoho Flow, Zoho Analytics, and Zoho Desk.
- Experience building automations using no‑code or low‑code platforms such as n8n, Zoho Flow, Zapier, or similar tools.
- Practical understanding of AI tools such as ChatGPT and Claude, including how they can support business operations and workflow automation.
- Experience integrating multiple business systems and platforms.
- Familiarity with Microsoft 365, SharePoint, Teams, and related integrations.
- Comfortable working with APIs, webhooks, triggers, and automation logic.
- Strong operational and process‑thinking mindset, with the ability to understand business workflows and convert them into scalable systems.
- Strong troubleshooting and problem‑solving skills across automations, integrations, and operational workflows.
- Good written and verbal communication skills, with the ability to work closely with leadership and operational teams.
- Strong organisational skills, attention to detail, and structured thinking.
Good to Have Experience and Skills
- Experience with n8n self‑hosted environments.
- Familiarity with basic scripting or logic‑based automation concepts.
- Understanding of CRM architecture and operational design.
- Experience working with operational reporting and KPI dashboards.
- Knowledge of business process mapping and documentation.
- Familiarity with WhatsApp integrations and communication automation.
- Experience working within agencies or operationally complex businesses.
- Exposure to AI‑assisted productivity systems and workflow optimisation.
- Basic understanding of SQL, databases, or API authentication methods.
- Understanding of scalability, automation governance, and operational standardisation.
Additional Role Details
- Full‑time role, 40 hours per week.
- UK business hour overlap required.
- Long‑term position with ongoing operational ownership responsibilities.
- Work closely with leadership to implement and improve operational systems.
- Maintain high responsiveness and accountability across projects and workflow implementations.
Mid-Level Zoho & AI Automation Specialist in London employer: Make Me Local
Join a forward-thinking company that values innovation and collaboration, where as a Mid-Level Zoho & AI Automation Specialist, you will play a pivotal role in streamlining operations and enhancing productivity. Our supportive work culture fosters continuous learning and professional growth, offering you the chance to develop your skills in a dynamic environment while working closely with leadership to implement impactful solutions. Located in the heart of the UK, we provide a vibrant workplace that encourages creativity and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Level Zoho & AI Automation Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Mid-Level Zoho & AI Automation Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to Zoho and automation. We recommend creating a list of scenarios where you've successfully implemented automation in past roles. This will help you showcase your skills effectively!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from the interview to show your genuine interest in the role and the company.
We think you need these skills to ace Mid-Level Zoho & AI Automation Specialist in London
Some tips for your application 🫡
Show Off Your Zoho Skills:Make sure to highlight your experience with Zoho One and any specific applications you've worked with. We want to see how you've used Zoho to streamline processes and improve workflows in your previous roles.
Be Clear About Your Automation Experience:When discussing your automation skills, be specific about the tools you've used, like n8n or Zapier. We love seeing examples of how you've built no-code or low-code automations that made a real difference in your team's efficiency.
Communicate Your Problem-Solving Skills:We value strong problem-solving abilities, so share examples of challenges you've faced in operational workflows and how you tackled them. This will show us your process-thinking mindset and how you can contribute to our team.
Apply Through Our Website:Don't forget to submit your application through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Make Me Local
✨Know Your Zoho Inside Out
Make sure you brush up on your Zoho knowledge before the interview. Familiarise yourself with the specific applications mentioned in the job description, like Zoho CRM and Zoho Flow. Be ready to discuss how you've used these tools in past roles to streamline processes and improve efficiency.
✨Showcase Your Automation Skills
Prepare examples of how you've built no-code or low-code automations in previous positions. Highlight any experience with tools like n8n or Zapier, and be ready to explain how these automations have positively impacted operational workflows. This will demonstrate your hands-on experience and problem-solving abilities.
✨Understand AI Integration
Since the role involves AI-assisted workflows, make sure you can talk about your experience with AI tools like ChatGPT and Claude. Think of specific instances where you've implemented AI solutions to enhance business operations, and be prepared to discuss how you envision integrating AI into the Zoho ecosystem.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role, so practice articulating your thoughts clearly. Prepare to discuss how you've collaborated with leadership and teams in the past to implement operational improvements. Being able to convey your ideas effectively will show that you're a great fit for the team.
