At a Glance
- Tasks: Build and maintain strong client relationships while managing personalised service delivery.
- Company: Join Make It Personal, a leader in creating memorable keepsakes for events worldwide.
- Benefits: Competitive salary of £27K-£30K plus commission, with opportunities for travel and growth.
- Other info: Exciting travel opportunities to expos in the USA, UK, and Europe.
- Why this job: Be part of a mission to celebrate achievements and create lasting memories for clients.
- Qualifications: Strong communication, project management, and customer relationship skills are essential.
The predicted salary is between 27000 - 30000 £ per year.
For nearly two decades, Make It Personal has partnered with over 1,500 events worldwide to create over 3 million precision-engraved itabs. Our mission is to help people celebrate their achievements by transforming races into lasting memories through personalised post-race keepsakes. By immortalising milestones and inspiring future pursuits, we play a part in memorable stories from around the globe. As we expand, we remain committed to innovation and crafting even more personalised mementos that connect deeply with our customers.
We are seeking a full-time Account Manager to join our team on-site in the Greater Reading Area. The Account Manager will build and maintain strong relationships with clients, manage communication, and ensure the timely delivery of our personalised services. Responsibilities include engaging with clients to understand their needs, coordinating with internal teams, tracking project timelines, and solving any client challenges effectively. This role also involves evaluating client satisfaction and fostering long-term business growth through excellent service and support.
An exciting part of the role is occasionally travelling to running expos in the USA, UK and Europe to meet event partners and suppliers in the running ecosystem, plus the opportunity to participate in our partners’ events.
Qualifications:
- Customer Relationship Management and Client Engagement skills
- Project Management and Organisational skills
- Strong Communication, Negotiation, and Interpersonal skills
- Problem-Solving and Critical Thinking abilities
- Proficiency in using CRM systems and other business tools
- Ability to work collaboratively within a team and across departments
- Previous experience in account management or a client-facing role is a plus
Account Manager in Reading employer: Make It Personal
Make It Personal is an exceptional employer that values innovation and personal connection, offering a dynamic work culture in the Greater Reading Area. With a competitive salary and commission structure, employees enjoy opportunities for professional growth while engaging in meaningful work that celebrates achievements through personalised keepsakes. The chance to travel to events across the UK, USA, and Europe further enriches the role, making it a rewarding experience for those passionate about client relationships and memorable storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Make It Personal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Make It Personal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Make It Personal:Your cover letter is your chance to shine! Tell us why you want to work at Make It Personal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Make It Personal!
How to prepare for a job interview at Make It Personal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
