At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer experiences, and drive store performance.
- Company: Join a leading wellness brand with a vibrant flagship store in Westfields, White City.
- Benefits: Competitive salary of £30K, plus opportunities for growth and development.
- Other info: Enjoy a supportive culture that values communication and teamwork.
- Why this job: Be a key player in a fun, fast-paced environment where your impact is felt daily.
- Qualifications: Previous retail experience, strong leadership skills, and a passion for beauty and wellness.
The predicted salary is between 24960 - 30000 £ per year.
Our client is a one-stop wellness brand. They are looking for a Store Supervisor / Key Holder to support the Store Manager in delivering an exceptional customer experience, driving commercial performance, and ensuring operational excellence.
As a key holder, this role carries responsibility for opening and closing the store and supporting the team during trading hours.
Their flagship store is based in Westfields, White City.
Salary: 30K
Customer Experience Brand Ambassadorship
- Deliver an outstanding, warm and educational customer experience at all times.
- Act as a true brand ambassador, confidently explaining ingredients, routines and benefits.
- Support the team in offering personalised advice and building trust with customers.
- Ensure the store consistently reflects the brand's visual merchandising and service standards.
Team Support Leadership
- Support the Store Manager in motivating, coaching and developing the store team.
- Lead shifts with confidence, setting the pace and energy on the shop floor.
- Support onboarding and training of new team members, particularly on product knowledge and routines.
- Act as a first point of contact for the team during shifts, resolving issues with professionalism and care.
Commercial Performance
- Support the achievement of store KPIs including sales, ATV, UPT, CRM and conversion.
- Actively encourage selling of routines, hero products and seasonal launches.
- Identify opportunities to improve performance and feedback insights to the Store Manager.
- Support in-store events, workshops and brand activations.
Operations Key Holder Responsibilities
- Open and close the store in line with company procedures.
- Ensure cash handling, till operations and end-of-day processes are followed accurately.
- Support stock management including deliveries, replenishment and stock accuracy.
- Ensure health safety, security and operational standards are maintained at all times.
Communication Collaboration
- Ensure clear communication between store team and management.
- Cascade key messages, promotions and new product information to the team.
- Provide regular feedback on customer insights, product feedback and team needs.
What you’ll bring
- Previous retail experience in a supervisory or senior sales role, ideally within beauty, wellness, or premium retail.
- Strong operational and organisational skills — you love keeping things running like clockwork.
- Confidence in cash handling, stock control, and health safety practices.
- Ability to lead by example and motivate a diverse team.
- A commercial mindset: you understand how operations impact sales and service.
- Excellent problem-solving skills and calmness under pressure.
- Confident using Excel.
- Service-minded with excellent communication skills.
- Customer-focused and satisfaction-driven in every interaction.
- Flexible and adaptable, always ready to meet evolving store needs.
Retail Supervisor - Beauty employer: Make It Happen Recruitment
Join a dynamic wellness brand as a Retail Supervisor in our flagship store at Westfields, White City, where you will play a pivotal role in delivering exceptional customer experiences and driving commercial success. We pride ourselves on a supportive work culture that fosters employee growth through training and development opportunities, ensuring you thrive in your career while being part of a passionate team dedicated to wellness and beauty. With competitive salary and a vibrant store environment, this is an excellent opportunity for those looking to make a meaningful impact in the retail sector.
Contact Details:
Make It Happen Recruitment Recruitment Team
