At a Glance
- Tasks: Lead a vibrant team, deliver exceptional customer experiences, and drive store performance.
- Company: Join a leading wellness brand with a focus on beauty and customer satisfaction.
- Benefits: Competitive salary of £30K, dynamic work environment, and opportunities for growth.
- Other info: Exciting opportunities for personal development and a supportive team culture.
- Why this job: Be a key player in a flagship store and make a real impact on customer experiences.
- Qualifications: Previous retail experience, strong leadership skills, and a passion for beauty and wellness.
The predicted salary is between 30000 - 30000 £ per year.
Our client is a one-stop wellness brand. They're looking for a Store Supervisor / Key Holder to support the Store Manager in delivering an exceptional customer experience, driving commercial performance, and ensuring operational excellence. As a key holder, this role carries responsibility for opening and closing the store and supporting the team during trading hours. Their flagship store is based in Westfields, White City. Salary: 30K
Customer Experience & Brand Ambassadorship
- Deliver an outstanding, warm and educational customer experience at all times.
- Act as a true brand ambassador, confidently explaining ingredients, routines and benefits.
- Support the team in offering personalised advice and building trust with customers.
- Ensure the store consistently reflects the brands visual merchandising and service standards.
Team Support & Leadership
- Support the Store Manager in motivating, coaching and developing the store team.
- Lead shifts with confidence, setting the pace and energy on the shop floor.
- Support onboarding and training of new team members, particularly on product knowledge and routines.
- Act as a first point of contact for the team during shifts, resolving issues with professionalism and care.
Commercial Performance
- Support the achievement of store KPIs including sales, ATV, UPT, CRM and conversion.
- Actively encourage selling of routines, hero products and seasonal launches.
- Identify opportunities to improve performance and feedback insights to the Store Manager.
- Support in-store events, workshops and brand activations.
Operations & Key Holder Responsibilities
- Open and close the store in line with company procedures.
- Ensure cash handling, till operations and end-of-day processes are followed accurately.
- Support stock management including deliveries, replenishment and stock accuracy.
- Ensure health & safety, security and operational standards are maintained at all times.
Communication & Collaboration
- Ensure clear communication between store team and management.
- Cascade key messages, promotions and new product information to the team.
- Provide regular feedback on customer insights, product feedback and team needs.
What you'll bring
- Previous retail experience in a supervisory or senior sales role, ideally within beauty, wellness, or premium retail.
- Strong operational and organisational skills — you love keeping things running like clockwork.
- Confidence in cash handling, stock control, and health & safety practices.
- Ability to lead by example and motivate a diverse team.
- A commercial mindset: you understand how operations impact sales and service.
- Excellent problem-solving skills and calmness under pressure.
- Confident using Excel.
- Service-minded with excellent communication skills.
- Customer-focused and satisfaction-driven in every interaction.
- Flexible and adaptable, always ready to meet evolving store needs.
Retail Supervisor - Beauty in London employer: Make It Happen Recruitment
As a leading wellness brand, our client offers an exceptional work environment in their flagship store located in Westfields, White City. Employees benefit from a supportive culture that prioritises personal and professional growth, with opportunities for training and development in the beauty and wellness sector. The company fosters a collaborative atmosphere where team members are encouraged to excel and contribute to a vibrant customer experience, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Make It Happen Recruitment Recruitment Team
