Studio & Community Manager - Workspace in London

Bonus: Eligible (details shared at offer stage)

Hours: Full-time, 40 hours per week

Location: MAKE IT Bow or MAKE IT Barking

Reports To: Head of Operations

ABOUT MAKE IT

MAKE IT unlocks hidden spaces and transforms buildings into engines of creativity. We create workspaces and cultural hubs where entrepreneurs, makers and independent businesses connect, collaborate and grow. Partnering with local authorities, landlords, developers and investors, we reimagine vacant buildings to deliver social value, community impact and new opportunities for emerging talent. Our model spans space design, asset refurbishment, enterprise sourcing, cultural programming and day-to-day operational management. We’re a small team with big plans. Our spaces bring together ambitious people who want to do things differently – and as MAKE IT grows, we’re building a team who want to grow with us.

TEAM CULTURE

At MAKE IT we’re a small team with big plans. We’re creative, hands‐on and building something long‐term, not chasing quick wins. We want people who care about great spaces, great service and great community – and who thrive in a team where everyone rolls up their sleeves. We back ideas, we value action, and we look out for each other. We’re supportive, honest, human, and we take pride in how our spaces look and feel. If you want to help shape the future of a growing company – and grow with it – you’ll fit right in.

THE ROLE

We’re looking for friendly, organised and people‐focused Studio & Community Managers to run the day‐to‐day operations of our MAKE IT Bow or MAKE IT Barking sites. This is a hands‐on role at the heart of our spaces – part host, part organiser, part problem‐solver and part brand ambassador. You’ll keep the building looking great, support our members, deliver tours, run events, and help bring community and culture to life onsite.

You’ll work closely with:

• Head of Operations – operational standards & building performance
• Head of Sales & Partnerships – tours, enquiries & sales readiness
• Head of Marketing & Business Development – onsite brand activation, content & events

If you enjoy variety, people, organisation and taking ownership, this is a hands‐on role where you will:

• Be the welcoming face of MAKE IT
• Support our members with day‐to‐day needs
• Maintain high standards across the building
• Deliver tours, hire space bookings and support the sales pipeline
• Bring community and brand activity to life onsite
• Solve problems quickly and calmly
• Help ensure the workspace feels vibrant, warm and inspiring

This role is perfect for someone who loves being around people, enjoys keeping things running smoothly, and wants to be part of a friendly, creative and community‐focused team.

WHAT YOU'LL DO

Member Experience & Community

• Build warm, supportive relationships with members
• Welcome guests and maintain a friendly front‐of‐house presence
• Handle queries and resolve issues with clarity, empathy and professionalism
• Plan, organise and deliver member events and community moments

Operations & Building Management

• Complete daily building checks and maintain high presentation standards
• Coordinate contractor visits, repairs and maintenance
• Ensure all H&S, fire safety and compliance tasks are completed
• Keep the building clean, safe, organised and energised
• Deliver engaging, confident tours for prospective members
• Ensure the site is always "tour‐ready" and looking its best
• Provide the Head of Sales and Partnerships with accurate building information and updates
• Support hire space enquiries and viewings

Marketing & Brand Activation

• Assist the Head of Marketing and Building Development with onsite content capture and brand moments
• Maintain signage, posters and visual presentation
• Support events, workshops and cultural activations

Administration & Systems

• Use Nexudus for bookings, member info and building tasks
• Use Google Workspace for daily coordination
• Support onboarding/offboarding and access management
• Keep logs, checklists and reports accurate and up to date

WHAT YOU'LL USE

• Paxton access control system
• Nexudus workspace management system used for bookings, member management, occupancy visibility and operational coordination
• Google Workspace (Docs, Sheets, Drive, Calendar)
• Canva, Adobe Express or similar creative tools
• Mailchimp
• CRM, analytics dashboards and basic reporting platforms
• Internal communication tools

WHAT YOU'LL BRING

Experience

• Experience in a customer‐facing role such as hospitality, coworking, events, retail or community spaces
• Experience in workspace or creative hubs is a bonus (but not required)
• Experience delivering great service in fast‐paced environments

Skills & Behaviours

• Warm, friendly and confident with people
• Organised, proactive and reliable
• Strong communication and problem‐solving skills
• Takes pride in presentation and detail
• Calm under pressure, solutions‐focused and adaptable
• Enjoys being hands‐on and at the centre of a lively community
• Comfortable working independently and taking ownership

REPORTING LINES

Reports to:

• Head of Operations
• Head of Sales & Partnerships – tours & sales support
• Head of Marketing & Business Development – brand activation, events & content
• Studio & Community Manager peers – consistency across sites

PERKS & BENEFITS

• Annual Bonus Scheme: A performance‐linked annual bonus recognising great work and contribution to the business.
• 33 Days Holiday inclusive of Bank Holidays: Plus one additional day for every year of service, and an additional day off on your birthday – because life outside work matters too.
• Two Team Days Off a Year: A full‐team Summer Day and Winter Day where we close shop, step out together and reset as a group. Plus, an additional two full‐team activity evenings out per year.
• £600 Annual Wellbeing Package in partnership with Heka: Support for your physical and mental wellbeing, including access to resources and activities that help you stay healthy and balanced.
• Free Use of All MAKE IT Facilities: Enjoy complimentary access to our current and future workspaces, studios and communal areas – perfect for your own projects.
• Access to the MAKE IT Community & Events: Be part of a vibrant creative network with regular events, workshops and community moments.
• Professional Development Opportunities: As MAKE IT grows, so will you. We invest in development, training and the chance to take on new responsibilities as we scale.

HOW TO APPLY

Please send your CV and a short message telling us why you’d be a great fit for MAKE IT to: Applications will be reviewed on a rolling basis.