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- Tasks: Manage daily operations, support members, and organise community events in a vibrant workspace.
- Company: Join MAKE IT, a creative hub transforming spaces into community-driven work environments.
- Benefits: Enjoy 33 days holiday, annual bonus, wellbeing package, and free access to all facilities.
- Why this job: Be the friendly face of a growing community and help shape a creative future.
- Qualifications: Experience in customer-facing roles and a passion for community engagement.
- Other info: Dynamic team culture with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Bonus: Eligible (details shared at offer stage)
Hours: Full-time, 40 hours per week
Location: MAKE IT Bow or MAKE IT Barking
Reports To: Head of Operations
ABOUT MAKE IT
MAKE IT unlocks hidden spaces and transforms buildings into engines of creativity. We create workspaces and cultural hubs where entrepreneurs, makers and independent businesses connect, collaborate and grow. Partnering with local authorities, landlords, developers and investors, we reimagine vacant buildings to deliver social value, community impact and new opportunities for emerging talent. Our model spans space design, asset refurbishment, enterprise sourcing, cultural programming and day-to-day operational management. We’re a small team with big plans. Our spaces bring together ambitious people who want to do things differently – and as MAKE IT grows, we’re building a team who want to grow with us.
TEAM CULTURE
At MAKE IT we’re a small team with big plans. We’re creative, hands-on and building something long-term, not chasing quick wins. We want people who care about great spaces, great service and great community – and who thrive in a team where everyone rolls up their sleeves. We back ideas, we value action, and we look out for each other. We’re supportive, honest, human, and we take pride in how our spaces look and feel. If you want to help shape the future of a growing company – and grow with it – you’ll fit right in.
THE ROLE
We’re looking for friendly, organised and people-focused Studio & Community Managers to run the day-to-day operations of our MAKE IT Bow or MAKE IT Barking sites. This is a hands-on role at the heart of our spaces – part host, part organiser, part problem-solver and part brand ambassador. You’ll keep the building looking great, support our members, deliver tours, run events, and help bring community and culture to life onsite.
You’ll work closely with:
- Head of Operations – operational standards & building performance
- Head of Sales & Partnerships – tours, enquiries & sales readiness
- Head of Marketing & Business Development – onsite brand activation, content & events
If you enjoy variety, people, organisation and taking ownership, this is a hands-on role where you will:
- Be the welcoming face of MAKE IT
- Support our members with day-to-day needs
- Maintain high standards across the building
- Deliver tours, hire space bookings and support the sales pipeline
- Bring community and brand activity to life onsite
- Solve problems quickly and calmly
- Help ensure the workspace feels vibrant, warm and inspiring
This role is perfect for someone who loves being around people, enjoys keeping things running smoothly, and wants to be part of a friendly, creative and community-focused team.
WHAT YOU'LL DO
Member Experience & Community
- Build warm, supportive relationships with members
- Welcome guests and maintain a friendly front-of-house presence
- Handle queries and resolve issues with clarity, empathy and professionalism
- Plan, organise and deliver member events and community moments
Operations & Building Management
- Complete daily building checks and maintain high presentation standards
- Coordinate contractor visits, repairs and maintenance
- Ensure all H&S, fire safety and compliance tasks are completed
- Keep the building clean, safe, organised and energised
- Deliver engaging, confident tours for prospective members
- Ensure the site is always “tour-ready” and looking its best
- Provide the Head of Sales and Partnerships with accurate building information and updates
- Support hire space enquiries and viewings
Marketing & Brand Activation
- Assist the Head of Marketing and Building Development with onsite content capture and brand moments
- Maintain signage, posters and visual presentation
- Support events, workshops and cultural activations
Administration & Systems
- Use Nexudus for bookings, member info and building tasks
- Use Google Workspace for daily coordination
- Support onboarding/offboarding and access management
- Keep logs, checklists and reports accurate and up to date
WHAT YOU'LL USE
- Paxton access control system
- Nexudus workspace management system used for bookings, member management, occupancy visibility and operational coordination
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Canva, Adobe Express or similar creative tools
- Mailchimp CRM, analytics dashboards and basic reporting platforms
- Internal communication tools
WHAT YOU'LL BRING
Experience
- Experience in a customer-facing role such as hospitality, coworking, events, retail or community spaces
- Experience in workspace or creative hubs is a bonus (but not required)
- Experience delivering great service in fast-paced environments
Skills & Behaviours
- Warm, friendly and confident with people
- Organised, proactive and reliable
- Strong communication and problem-solving skills
- Takes pride in presentation and detail
- Calm under pressure, solutions-focused and adaptable
- Enjoys being hands-on and at the centre of a lively community
- Comfortable working independently and taking ownership
REPORTING LINES
Reports to: Head of Operations
Head of Sales & Partnerships – tours & sales support
Head of Marketing & Business Development – brand activation, events & content
Studio & Community Manager peers – consistency across sites
PERKS & BENEFITS
- Annual Bonus Scheme: A performance-linked annual bonus recognising great work and contribution to the business.
- 33 Days Holiday inclusive of Bank Holidays: Plus one additional day for every year of service, and an additional day off on your birthday – because life outside work matters too.
- Two Team Days Off a Year: A full-team Summer Day and Winter Day where we close shop, step out together and reset as a group. Plus, an additional two full-team activity evenings out per year.
- ÂŁ600 Annual Wellbeing Package in partnership with Heka: Support for your physical and mental wellbeing, including access to resources and activities that help you stay healthy and balanced.
- Free Use of All MAKE IT Facilities: Enjoy complimentary access to our current and future workspaces, studios and communal areas – perfect for your own projects.
- Access to the MAKE IT Community & Events: Be part of a vibrant creative network with regular events, workshops and community moments.
- Professional Development Opportunities: As MAKE IT grows, so will you. We invest in development, training and the chance to take on new responsibilities as we scale.
HOW TO APPLY
Please send your CV and a short message telling us why you’d be a great fit for MAKE IT to: Applications will be reviewed on a rolling basis.
Studio & Community Manager - Workspace in England employer: MAKE IT Group
Contact Detail:
MAKE IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio & Community Manager - Workspace in England
✨Tip Number 1
Network like a pro! Attend local events, workshops, or community meet-ups related to your field. This is a great way to meet potential employers and get your name out there.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like MAKE IT, and express your interest in working with them. A friendly email can go a long way!
✨Tip Number 3
Show off your personality! When you get an interview, let your passion for community and creativity shine through. Share your ideas on how you can contribute to the vibrant atmosphere at MAKE IT.
✨Tip Number 4
Follow up after interviews! A quick thank-you note can keep you fresh in the interviewer’s mind. Plus, it shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Studio & Community Manager - Workspace in England
Some tips for your application 🫡
Show Your Personality: When you’re writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about building a warm community here at MAKE IT.
Tailor Your CV: Make sure your CV is tailored to the Studio & Community Manager role. Highlight any relevant experience in customer-facing roles or community spaces. We love seeing how your past experiences can contribute to our vibrant environment!
Craft a Compelling Message: In your short message, tell us why you’d be a great fit for MAKE IT. Be specific about what excites you about the role and how you can contribute to our community. We’re looking for passion and enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team and being part of our journey.
How to prepare for a job interview at MAKE IT Group
✨Know the Company Inside Out
Before your interview, take some time to research MAKE IT thoroughly. Understand their mission, values, and the specific role they play in transforming spaces into creative hubs. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your People Skills
As a Studio & Community Manager, you'll be the friendly face of MAKE IT. Prepare examples from your past experiences where you've built strong relationships, resolved conflicts, or created engaging community moments. Highlighting your people skills will demonstrate that you're a perfect fit for their team culture.
✨Be Ready to Discuss Problem-Solving
In this hands-on role, problem-solving is key. Think of specific situations where you've had to think on your feet or adapt quickly to changing circumstances. Be prepared to share these stories during your interview to illustrate your calmness under pressure and solutions-focused mindset.
✨Bring Your Creativity to the Table
MAKE IT values creativity and innovation. Come prepared with ideas on how you could enhance member experiences or organise community events. This will not only showcase your proactive nature but also align with their goal of building vibrant, inspiring spaces.