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- Tasks: Ensure a smooth patient journey from referral to appointment in our Outpatient Department.
- Company: Join the University Hospitals of North Midlands, a leading NHS Trust serving millions.
- Benefits: Enjoy a competitive salary, part-time hours, and opportunities for personal development.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
- Other info: Be part of a diverse team committed to inclusion and career growth.
The predicted salary is between 19400 - 27400 £ per year.
University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, and you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
An exciting opportunity has arisen to work within the Call Centre in the Outpatient Department.
Main duties of the job:
- To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focused, efficient and effective.
- Incorporating use of all the Trust's systems including: Choose and Book, Patient Administration system, Savience, iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe data quality collection.
- To liaise with ambulance contracts and service users to ensure that patients travel within contract standards and communication is maintained at all times.
About Us:
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Details:
- Date posted: 28 January 2026
- Pay scheme: Agenda for Change
- Band: Band 2
- Salary: £24,465 a year Per annum
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 205-7426293-B
- Job locations: Royal Stoke, Newcastle Road, Stoke on Trent, ST4 6QG
Job responsibilities:
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification:
Essential:
- GCSEs Grades / Excel and Word
- Experience in a customer service environment
- Demonstrates how to communicate with a range of people using telephone, email or face-to-face
Desirable:
- Working towards NVQ customer service
- Experience working in a patient environment
- Knowledge of the referral to treatment pathway
- Experience using a range of IT systems
Knowledge:
- Essential: Knowledge of the referral to treatment pathway
- Experience with Trust Systems
Disclosure and Sponsorship:
This post is subject to Disclosure and Barring Service checks. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer details:
Employer name: University Hospitals of North Midlands NHS Trust
Address: Royal Stoke, Newcastle Road, Stoke on Trent, ST4 6QG
Employer's website: https://www.uhnm.nhs.uk
Appointments Clerk employer: Make It Count Marketing
Contact Detail:
Make It Count Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointments Clerk
✨Tip Number 1
Get to know the role and the Trust! Research University Hospitals of North Midlands and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Appointments Clerk, you'll be interacting with patients and colleagues regularly. Try role-playing scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at UHNM. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Appointments Clerk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Appointments Clerk. We want to see how you can contribute to making the patient journey smooth and efficient!
Show Off Your Customer Service Skills: Since this role involves a lot of communication, emphasise your experience in customer service. Share examples of how you've effectively communicated with different people, whether over the phone, via email, or face-to-face.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the team at UHNM.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Make It Count Marketing
✨Know the Patient Journey
Familiarise yourself with the patient journey from referral to appointment. Understanding this process will help you demonstrate your commitment to patient-focused care during the interview.
✨Brush Up on IT Systems
Since the role involves using various Trust systems like Choose and Book and Patient Administration, make sure you have a basic understanding of these tools. If possible, try to find online resources or tutorials to get a feel for how they work.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you effectively communicated with different people, whether over the phone, via email, or face-to-face.
✨Emphasise Teamwork and Inclusion
University Hospitals of North Midlands values diversity and inclusion. Be ready to discuss how you can contribute to a positive team environment and support the Trust's commitment to inclusivity in your responses.
