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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth onboarding for creators and agencies.
- Company: Join a next-gen fintech platform revolutionising the creator economy.
- Benefits: Competitive pay, stock options, and relocation to beautiful Tenerife.
- Other info: Enjoy a collaborative startup culture with direct access to founders.
- Why this job: Shape the future of banking while working with high-profile clients.
- Qualifications: 5+ years in account management, ideally in banking or fintech.
The predicted salary is between 60000 - 80000 £ per year.
About MAKEMAKE is a next-generation banking platform built for the creator economy. We provide secure, stable, and scalable financial infrastructure tailored to agencies and creators—enabling them to operate globally with confidence. Our Private Banking team delivers a premium experience to our most valuable clients, supporting them across onboarding, account optimization, and ongoing growth.
The Role
We are looking for a Client Development Manager, Private Banking to own the end-to-end relationship with our agency partners and high-value creators. This role combines white-glove client service with commercial ownership, ensuring clients are successfully onboarded, deeply engaged with the platform, and continuously expanding their use of MAKE. Reporting to the Director, Private Banking, you will act as a trusted advisor and relationship owner, balancing exceptional service with a proactive approach to client growth.
Key Responsibilities
- Client Onboarding & Activation
- Own the end-to-end onboarding journey for new clients (agencies and creators)
- Guide clients through KYC/KYB processes, ensuring a smooth and compliant experience
- Act as primary contact during account setup
- Reduce onboarding friction and improve activation rates
- Relationship Management
- Build and maintain strong relationships with agencies and creators
- Deliver a high-touch, concierge-style service aligned with Private Banking standards
- Serve as an advisor on how to best use the MAKE platform
- Maintain regular communication through Telegram, WhatsApp and phone calls
- Client Education & Enablement
- Educate clients on platform functionality, features and best practices
- Support clients in optimizing their financial operations using MAKE
- Deliver tailored onboarding sessions and walkthroughs
- Growth & Commercial Development
- Identify opportunities to expand client usage and increase account value
- Drive retention, engagement and revenue growth
- Collaborate with internal teams to support client growth initiatives
- Spot trends and provide feedback to product and leadership teams
- Product Feedback
- Share insights on client needs, pain points and feature requests
- Support rollout and adoption of new features and product updates
What We’re Looking For
- Experience: 5+ years in account management, client success or sales. Must include 1+ year in commercial or retail banking. Experience managing high-value clients or VIP relationships. Background in fintech, creator economy, SaaS or digital platforms is also a plus.
- Skills & Attributes: Strong relationship-building and communication skills. Commercial mindset with the ability to identify growth opportunities. Highly organized with strong attention to detail. Ability to handle sensitive client situations with professionalism and discretion.
What’s in it for You
- Competitive compensation package with potential for stock options.
- Relocation opportunity to the Canary Islands (Tenerife) with a comprehensive relocation package.
- Ownership and autonomy to shape MAKE’s compliance vision from the ground up.
- Collaborative, fast-paced startup culture - work directly with founders and senior leadership.
- The chance to define compliance in one of fintech’s most exciting frontiers - the Creator Economy.
Why Join MAKE
- Be part of a fast-growing fintech platform shaping the creator economy.
- Work with high-profile creators and agencies.
- High ownership and impact in a scaling business.
Client Development Manager - Banking - Relocation to the Tenerife, Canary Islands in London employer: MAKE - Banking for creators
Contact Detail:
MAKE - Banking for creators Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Manager - Banking - Relocation to the Tenerife, Canary Islands in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and fintech sectors, especially those who work with client development. Use LinkedIn to connect and engage with them—ask questions, share insights, and show genuine interest in their work.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes MAKE tick and how you can contribute to their mission in the creator economy. Tailor your responses to highlight your experience in account management and client success.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share specific examples of how you've successfully managed high-value clients or VIP relationships in the past. This will demonstrate your ability to deliver that white-glove service they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at MAKE and being part of this exciting journey in the fintech space.
We think you need these skills to ace Client Development Manager - Banking - Relocation to the Tenerife, Canary Islands in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Development Manager role. Highlight your experience in account management and any relevant banking or fintech background. We want to see how your skills align with our mission at MAKE!
Showcase Your Relationship Skills: Since this role is all about building strong relationships, share examples of how you've successfully managed high-value clients in the past. We love hearing about your white-glove service experiences and how you’ve driven client engagement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MAKE!
How to prepare for a job interview at MAKE - Banking for creators
✨Know Your Stuff
Make sure you understand the ins and outs of the banking platform and the creator economy. Research MAKEMAKE thoroughly, including their services and how they support agencies and creators. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, be ready to share examples of how you've successfully managed high-value clients in the past. Highlight your communication skills and any specific strategies you've used to maintain client engagement and satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific client situations or challenges. Think about potential onboarding friction points or ways to educate clients on the platform. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, growth opportunities within the company, or how they measure client success. This shows you're not only interested in the role but also in contributing to the company's vision.