We're looking for experienced, flexible community managers who speak both French and English to work across a series of prestigious luxury and FMCG clients. This is ideal for a candidate who may have other fractional community management contracts, and is looking to build their portfolio.
The role
- Full community management of key channels (inclusive Instagram, TikTok, YouTube, Facebook & LinkedIn): moderation, replies and escalation, working from a pre-approved answer library
- Replying to urgent messages within a 1-2 hour SLA, and escalating anything sensitive to the Agency
- Contribution to monthly performance reporting
Hours and coverage
- Monday to Friday : 14-24 hours a week available. The core shift = Weekday evenings, 6PM–11PM + 2-3 hours of community management between 9AM - 6PM paced across the day.
- Saturday and Sunday : C. 5 hours a week. Coverage 8AM–11PM - paced check-ins every 2 hours across the day rather than continuous cover.
- Please note: At busy event times there may be a need for additional support, which would be remunerated separately.
What you'll need
- Fluent French and English, written and spoken
- Experience in community management for a premium or luxury brand
- Proficiency with Sprinklr Care (queues, tags, routing)
- Comfortable working solo during evening and weekend shifts, with good judgement on when to escal
- Based in a UK-compatible time zone
Terms
- Remote (although you are welcome to come to our Shoreditch office as much as you wish Mon-Fri, 9-5)
- 6 month initial contract, with a review at three months
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Freelance / Fractional Community Manager (EN/FR) employer: Make Agency
At Make, we pride ourselves on fostering a dynamic and inclusive work culture that encourages creativity and innovation. As a Midweight UX/UI Designer, you'll have the opportunity to work on exciting projects within the gambling industry, while benefiting from our commitment to employee growth through continuous learning and collaboration. Located in vibrant East London, we offer a hybrid working model that promotes work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
