Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic client relationships and drive account growth through innovative thinking.
- Company: Dynamic digital agency focused on creativity and collaboration.
- Benefits: 26 days annual leave, hybrid working, and personal development budget.
- Why this job: Become a trusted partner for clients and elevate your strategic skills.
- Qualifications: 5+ years in digital or creative agencies with strong leadership experience.
- Other info: Join a diverse team that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At Make, Account Directors are not just delivery leads. They are strategic multipliers. This role exists to move clients up the value ladder: from execution support to direction to true partnership. As AI commoditises execution, our differentiation is how we think: our judgment, our ability to reframe problems, our courage to challenge, and our skill in turning complexity into clarity.
Core Responsibilities (Aligned to Competencies)
- Strategic Client Leadership
- Act as a trusted advisor to senior client stakeholders.
- Reframe client briefs when the problem is wrongly defined.
- Challenge direction respectfully when it will not deliver outcomes.
- Work collaboratively to shape strategy across social, paid, creative, SEO.
- Turn performance data into clear, commercial narratives clients can act on.
- Commercial Ownership & Growth
- Own account health, retention and expansion plans.
- Identify and convert upsell opportunities based on insight, not volume.
- Balance client ambition with agency margin and capacity discipline.
- Partner with the Client Service Director on forecasting and growth planning.
- Briefing & Specialist Translation
- Shape briefs that specialists can act on strategically, not tactically.
- Translate specialist output into client-relevant business outcomes.
- Identify cross-channel opportunities specialists may miss.
- Ensure work ladders to the right objectives and KPIs.
- Delivery Excellence & Ways of Working
- Oversee delivery across accounts with high standards and pace.
- Anticipate and resolve risks before they escalate.
- Maintain strong process discipline without killing momentum.
- Ensure work is delivered on brief, on time and within scope.
- Team Leadership & Development
- Develop Account Managers and Executives through coaching, to operate independently and confidently.
- Model intellectual curiosity, challenge and accountability.
- Build a team that can operate independently and confidently.
Thinking Competencies (Non-Negotiable at Make)
- Reframing: Consistently questions whether the brief is the right problem.
- Judgment: Makes good calls; knows what 'good' looks like.
- Challenge: Willingly and constructively pushes back on clients and colleagues.
- Synthesis: Connects dots across channels, data and context.
- Narrative: Turns insight into compelling stories that change decisions.
- Curiosity: Goes beyond the brief; brings external insight into the work.
Experience & Profile
- 5+ years in a digital, social or creative agency environment.
- Experience leading senior client relationships.
- Proven commercial and strategic accountability.
- Comfortable operating across social, paid, creative and web.
- Confident presenter and workshop facilitator.
- Calm under pressure, decisive when needed.
What Success Looks Like at Make
- Clients see you as a strategic partner, not an account handler.
- Teams trust your judgment and direction.
- Accounts grow through insight, not noise.
- You raise the bar for thinking and execution around you.
Benefits of Working at Make
- Cycle to Work scheme.
- Company wellbeing programme.
Learning & Development
- Access to team and personal development budget.
- Regular 'Lunch & Learn' sessions.
Time Off
- 26 days' annual leave plus bank holidays.
- Enhanced parental leave.
How We Work
- Hybrid working (Tuesday, Wednesday & Thursday in office).
- Work from anywhere for one month per year (anywhere within 1hr of GMT).
Diversity & Inclusion Statement
At Make, we value diversity, creativity, and innovation. We believe that a variety of perspectives makes us stronger, and we encourage applications from all backgrounds.
How to Apply
If you're enthusiastic about digital advertising and have a keen eye for detail, we'd love to hear from you. Please submit your CV and a brief cover letter outlining your experience and why you're a great fit for this role.
Account Director employer: Make Agency
Contact Detail:
Make Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Director role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and how they position themselves in the market. This will help you frame your answers and show that you're genuinely interested in being a strategic partner.
✨Tip Number 3
Practice your storytelling skills! As an Account Director, you'll need to turn insights into compelling narratives. Use examples from your past experiences to demonstrate how you've reframed problems and delivered results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Make.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your experience in strategic client leadership and how you've reframed problems in past roles. We want to see how you can turn complexity into clarity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've challenged direction and driven growth in previous positions. We love a good story!
Showcase Your Strategic Thinking: In both your CV and cover letter, demonstrate your ability to think strategically. Talk about how you've connected the dots across different channels and turned insights into actionable narratives. We’re looking for that spark of curiosity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Make Agency
✨Know Your Client Inside Out
Before the interview, dive deep into the company’s client portfolio. Understand their challenges and successes. This will help you demonstrate your ability to act as a trusted advisor and reframe briefs effectively.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your judgment and ability to challenge the status quo. Think of situations where you’ve reframed problems or turned complex data into clear narratives. This will show you can think strategically, just like they need.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've owned account health and identified upsell opportunities in the past. Use specific metrics or outcomes to illustrate your commercial ownership and growth strategies.
✨Exhibit Leadership Qualities
Share experiences where you’ve developed team members or led projects under pressure. Highlight your ability to foster independence and confidence in others, which aligns with their focus on team leadership and development.
