At a Glance
- Tasks: Deliver exceptional support to Make-A-Wish stakeholders and manage enquiries with care.
- Company: Join the inspiring team at Make-A-Wish, dedicated to creating magical experiences.
- Benefits: Enjoy a competitive salary, hybrid working model, and opportunities for personal growth.
- Other info: Be part of a supportive team that values inclusivity and teamwork.
- Why this job: Make a real difference in the lives of children while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: In line with contracts of employment all roles at Make-A-Wish are Reading based, however we operate a Hybrid working model and employees need to be comfortable travelling to Make-A-Wish Reading on a daily basis or minimum of 3 days per week at their own expense.
Hours: 37 hours per week
Salary: £27,262.56
Contract Type: Permanent
Campaign Closes: 28th August 2026
Interviews: 3rd / 4th September 2026
On occasion, we may close a vacancy early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible, as we will be shortlisting on a rolling basis.
As part of our Supporter Care Team, you will play a key role in delivering an excellent experience for Make-A-Wish stakeholders. In this busy and varied role, you will be responsible for handling and resolving a wide range of stakeholder enquiries, accurately processing income and data, and ensuring supporters are thanked and stewarded in a magical, timely and consistent way. You will also support the effective delivery of materials, fulfilment and wider administrative processes that enable the organisation to run smoothly.
Requirements
- Experience of working in a customer service or supporter-facing role, handling a range of enquiries including some complex or sensitive queries
- Experience of processing and accurately inputting data, ideally in a CRM or fundraising database (Salesforce experience desirable)
- Experience of processing financial transactions or income, with an understanding of the importance of accuracy and timeliness
- Knowledge of Gift Aid and experience of recording declarations
- Knowledge of or experience using online fundraising platforms (e.g. JustGiving, Enthuse)
- Good organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills, able to adapt tone and approach for different audiences
- Confident using IT systems including MS Office (Word, Excel, Outlook)
- High level of accuracy and attention to detail
- Ability to use initiative to solve problems within agreed processes, escalating when needed
- Ability to work effectively as part of a team and build positive working relationships with colleagues across the organisation
Desirable Criteria
- Experience working or volunteering in a charity or not-for-profit organisation
- Experience using Salesforce CRM
- Experience supporting income reconciliation or financial processes
- Knowledge of data protection principles and GDPR when handling personal and financial data
Skills, knowledge and behaviours required for this role
- Professional, empathetic and approachable manner when communicating with stakeholders
- Flexible and open to change, with a positive and proactive approach
- Demonstrates Make-A-Wish values — Be Magical, Be Inclusive and Be Inspiring — and is committed to acting as part of a team
- Actively listens to and respects different perspectives, embedding the principles of Equality, Diversity and Inclusion within the role
- Guided by the needs of the wish child in all decisions and actions
- Willing to support colleagues and organisational priorities as needed (for example, answering phones during busy periods or supporting cross-organisational activities)
Supporter Care Executive employer: Make-A-Wish® UK
Make-A-Wish is an exceptional employer that fosters a supportive and inclusive work culture, where every team member plays a vital role in creating magical experiences for children in need. With a hybrid working model based in Reading, employees enjoy flexibility while being part of a passionate team dedicated to making a difference. The organisation prioritises professional growth, offering opportunities for development and collaboration, ensuring that every employee feels valued and inspired in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Make-A-Wish® UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Make-A-Wish® UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter Care Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Make-A-Wish® UK:Your cover letter is your chance to shine! Tell us why you want to work at Make-A-Wish® UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Make-A-Wish® UK!
How to prepare for a job interview at Make-A-Wish® UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
