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- Tasks: Lead a customer-focused team and manage key customer relationships.
- Company: MAK Jobs connects talent with opportunities, ensuring quality placements.
- Benefits: Competitive salary, Monday to Friday shifts, and training for success.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Proven experience in customer service management and strong communication skills.
- Other info: Ideal for those eager to learn and grow in a supportive environment.
The predicted salary is between 29000 - 32000 £ per year.
MAK Jobs is recruiting a Customer Service Manager on behalf of our client . Location: Nuneaton Salary: £29,000 – £32,000 per annum Shift: Monday to Friday8:30 17:00 You will be the primary contact and escalation point for key customers. In this role, you will understand customer needs and requirements to build and maintain their confidence. You will lead, support, and develop a customer-focused team to ensure the highest quality of service is consistently achieved. As a member of the management team, you will drive improvements in the efficiency and effectiveness of Customer Account Management . The ideal candidate will have a proven track record in a similar role, demonstrating high competency and achievements. You should be confident in direct customer interactions, handling queries related to deliveries and service. A proactive approach to customer service is essential, as this role involves significant administrative responsibilities. We seek someone with the enthusiasm to excel and a willingness to learn, with training provided to support your success.
Customer Service Manager employer: MAK Jobs
Contact Detail:
MAK Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Customer Service Manager. Understand how to effectively lead and develop a customer-focused team, as this will be crucial in your role.
✨Tip Number 2
Showcase your proactive approach to customer service during interviews. Be ready to discuss specific examples where you improved customer satisfaction or resolved complex issues.
✨Tip Number 3
Research the company and its customer base. Understanding their needs and challenges will help you demonstrate your ability to build and maintain customer confidence.
✨Tip Number 4
Prepare to discuss your experience with administrative responsibilities. Highlight any tools or systems you've used to manage customer accounts efficiently.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Service Manager position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service management. Provide specific examples of how you've successfully handled customer interactions and led a team.
Showcase Your Skills: Make sure to highlight your skills that align with the job requirements, such as problem-solving, communication, and leadership abilities. Use concrete examples to demonstrate these skills in action.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Explain why you are a great fit for the position and how you can contribute to improving customer account management.
How to prepare for a job interview at MAK Jobs
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in understanding and addressing customer needs. Share specific examples of how you've built trust and confidence with clients in previous roles.
✨Demonstrate Leadership Skills
Since this role involves leading a customer-focused team, be prepared to discuss your leadership style. Talk about how you've supported and developed team members in the past to achieve high-quality service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life customer service situations. Think of scenarios where you successfully handled difficult queries or improved service efficiency.
✨Express Your Willingness to Learn
The job description mentions training provided for success. Show enthusiasm for personal development and be ready to discuss how you plan to grow in the role and contribute to the team's success.
