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- Tasks: Be the go-to person for customers and manage product shipping.
- Company: MAK Jobs connects you with exciting opportunities in customer service.
- Benefits: Earn between £12.12 - £13.58 per hour, Monday to Friday schedule.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: No specific experience required, just a passion for helping others.
- Other info: Work in a supportive environment with opportunities for growth.
MAK Jobs is recruiting for Customer Account Administrators on behalf of our client. Location : Nuneaton Salary: £12.12 – £13.58 per hour Shift: Monday to Friday 08:30 17:00 This is an exciting opportunity to provide essential day-to-day administrative support to customers and colleagues, ensuring that products are distributed accurately and on time according to customer requirements. Key Responsibilities: – Serve as the primary point of contact for customers. – Generate daily reports for internal and external stakeholders – Coordinate product shipping, including booking slots, establishing couriers, providing driver details, and tracking parcels in line with customer specifications. – Manage stock movements and transfers using the WMS system. – Collaborate with departments to plan and cost pre-retail requirements. – Collect data to produce invoices and resolve any Purchase Order issues as needed.
Customer Service Administrator employer: MAK Jobs
Contact Detail:
MAK Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the WMS system, as it's crucial for managing stock movements and transfers. Understanding how to navigate this software will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and resolving issues. Being able to demonstrate your ability to communicate effectively with customers will set you apart.
✨Tip Number 3
Prepare to discuss your experience with generating reports and data analysis. Highlight any relevant tools or software you've used, as this is a key responsibility of the role.
✨Tip Number 4
Show your understanding of logistics and shipping processes. Being knowledgeable about booking slots and coordinating with couriers will demonstrate your readiness for the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Mention specific tasks that align with the responsibilities listed, such as managing stock movements or generating reports.
Showcase Communication Skills: Since the role involves being the primary point of contact for customers, highlight your communication skills. Provide examples of how you've effectively communicated with customers or colleagues in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at MAK Jobs
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Account Administrator. Familiarize yourself with tasks like generating reports, coordinating product shipping, and managing stock movements. This will help you answer questions confidently.
✨Showcase Your Communication Skills
As the primary point of contact for customers, strong communication skills are essential. Prepare examples from your past experiences where you effectively communicated with customers or colleagues to resolve issues or provide support.
✨Be Ready to Discuss Problem-Solving
You may be asked about how you handle challenges, especially regarding Purchase Order issues or stock management. Think of specific instances where you successfully resolved a problem and be ready to share those stories.
✨Familiarize Yourself with WMS Systems
Since managing stock movements using a Warehouse Management System (WMS) is part of the job, it’s beneficial to have some knowledge about these systems. If you have experience with any WMS, be sure to mention it during the interview.
