At a Glance
- Tasks: Support sales and engineering teams by managing customer accounts and resolving queries.
- Company: Established engineering organisation with a supportive team culture.
- Benefits: Competitive salary, potential for permanent position, and professional development opportunities.
- Other info: Immediate interviews available for motivated candidates.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Five GCSEs including English and Maths, plus relevant sales admin experience.
The predicted salary is between 28000 - 28000 € per year.
MAK Jobs is recruiting a Sales Administration Assistant on behalf of our client, a well-established organisation in the engineering sector. This role provides vital support to the sales and engineering teams in managing both new and existing customer accounts. You will play a key role in resolving customer queries, maintaining accurate billing records, and contributing to the smooth operation of the sales function. This is an excellent opportunity for a motivated and organised individual to join a supportive team, with the possibility of securing a permanent position following the successful completion of the maternity cover.
Location: Rugby
Contract: Maternity Cover (with strong potential to become permanent)
Salary: £28,000 per annum
Hours: Monday to Friday, 08:00 - 17:00 (1-hour lunch break)
Key Responsibilities:
- Processing order confirmations for all spares transactions
- Verifying and maintaining up-to-date pricing and contract information
- Preparing and distributing monthly sales reports to the sales team
- Supporting the sales and engineering teams with operational tasks to achieve departmental objectives
- Handling inbound customer telephone enquiries
- Communicating customer feedback internally to relevant stakeholders
- Managing high volumes of email correspondence in a timely and professional manner
- Proactively developing existing customer relationships to drive increased parts sales
- Issuing jobs to field technicians, tracking progress, and ensuring timely completion, customer satisfaction, and accurate invoicing
- Coordinating the timely ordering of parts for service and repair work
- Providing information and resolving customer queries effectively
- Arranging scheduled services with Field Engineering staff
- Processing customer complaints and following up on resolutions
- Collaborating with sales managers to contact customers regarding promotional offers on spares
- Ensuring a consistently positive customer experience
- Undertaking additional duties as required by management to support business needs and personal development
Qualifications and Experience:
Essential:
- Minimum of five GCSEs (grades AC / 94), including English and Mathematics
- At least three years relevant experience in sales administration and order processing
Desirable:
- Level 2 or 3 NVQ in Customer Service, Business Studies, or equivalent qualification
- Recent graduates with relevant experience will also be considered
About you:
- Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously
- Strong attention to detail and accuracy
- Effective communication skills, both verbal and written
- Proficiency in Microsoft Office Suite, with experience of SAP and CRM systems being highly advantageous
- Background in administration and/or sales support
- Good understanding of inventory control and supply management principles
- A proactive, customer-focused approach with a commitment to delivering high standards of service
Immediate interviews are available. If you are a well-organised, customer-oriented professional seeking a rewarding role with development opportunities, we would welcome your application.
Sales Support Administrator in Rugby employer: MAK Jobs LTD
MAK Jobs offers a dynamic and supportive work environment for the Sales Support Administrator role, where you will be integral to the success of the sales and engineering teams. Located in Rugby, this position not only provides a competitive salary but also presents opportunities for professional growth and the potential for permanent employment after maternity cover. Join a team that values collaboration, customer satisfaction, and personal development, making it an excellent choice for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Rugby
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Sales Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your organisational skills and customer-focused approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Sales Support Administrator in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Administrator role. Highlight your relevant experience in sales administration and customer service, and don’t forget to mention any specific software skills like SAP or CRM systems that you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your organisational skills and how you can contribute to the smooth operation of the sales function at our client’s company.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects your ability to communicate clearly and professionally. This includes checking for spelling and grammar errors before you hit send!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s quick and easy, and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at MAK Jobs LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities listed in the job description, such as processing order confirmations and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss how you've managed multiple projects or priorities in the past. Think of specific examples where your attention to detail made a difference, especially in sales administration or customer service contexts. This will highlight your suitability for the role.
✨Prepare for Customer Scenarios
Expect questions about how you would handle customer enquiries or complaints. Prepare some scenarios where you've successfully resolved issues or improved customer relationships. This will showcase your proactive, customer-focused approach and your ability to maintain a positive customer experience.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office and experience with SAP or CRM systems are advantageous, brush up on these tools before your interview. If you have any specific experiences using them, be ready to share those. This will demonstrate your technical competence and readiness to hit the ground running.
