Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Dynamic manufacturing site in Scunthorpe with a collaborative IT team.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional growth.
- Why this job: Gain broad technical exposure and take ownership of real incidents.
- Qualifications: Experience in 2nd Line Support and strong knowledge of Windows and networking.
- Other info: Ideal for proactive individuals seeking to develop their IT skills.
The predicted salary is between 24000 - 32000 £ per year.
We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service.
The Role
- Provide 1st and 2nd Line IT Support to site users
- Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019
- Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)
- Maintain and administer Active Directory and Microsoft 365 / Office 365
- Support backup technologies and infrastructure systems
- Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)
- Manage tickets via Jira Service Desk, ensuring SLAs are met
- Escalate complex issues where required
What We're Looking For
- Proven experience in 2nd Line Support / IT Support Engineer role
- Strong knowledge of Windows 10 and Windows Server environments
- Experience with Cisco switching or networking (CCNA / Network+ desirable)
- Understanding of DNS, DHCP, Group Policy and core infrastructure technologies
- Experience supporting hardware, printers and user devices
- Excellent communication and problem-solving skills
Desirable
- Firewall technologies
- Hyperconverged infrastructure
- Experience in a manufacturing or site-based environment
Why Apply?
- Broad technical exposure across infrastructure and networking
- Hands-on role with real ownership of incidents
- Opportunity to develop networking and infrastructure expertise
If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today!
IT Specialist employer: Major Talent
Contact Detail:
Major Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in manufacturing or have experience with 2nd line support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of Windows 10/11 and Cisco networking. We recommend setting up a mock interview with a friend or using online resources to practice common technical questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific incidents where you resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd Line Support, especially with Windows environments and networking. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Mention specific experiences that relate to the role, like troubleshooting or customer service successes.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and resolve incidents efficiently, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Major Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Windows Server 2016/2019. Be ready to discuss your experience with Cisco switching and networking concepts like DNS and DHCP, as these will likely come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you managed to keep users happy while doing so.
✨Familiarise Yourself with the Tools
Since you'll be managing tickets via Jira Service Desk, it’s a good idea to get comfortable with this tool beforehand. Knowing how to navigate it can help you demonstrate your readiness for the role.
✨Communicate Clearly and Confidently
Excellent communication is key in IT support. Practice explaining complex technical concepts in simple terms, as you may need to do this for users who aren't as tech-savvy. Confidence in your communication can really set you apart!