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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Dynamic manufacturing site in East Kilbride with a supportive IT team.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional growth.
- Why this job: Gain broad technical exposure and take ownership of real incidents.
- Qualifications: Experience in 2nd Line Support and strong knowledge of Windows environments.
- Other info: Perfect for proactive individuals looking to develop their networking skills.
The predicted salary is between 28000 - 35000 £ per year.
We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service.
The Role
- Provide 1st and 2nd Line IT Support to site users
- Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019
- Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)
- Maintain and administer Active Directory and Microsoft 365 / Office 365
- Support backup technologies and infrastructure systems
- Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)
- Manage tickets via Jira Service Desk, ensuring SLAs are met
- Escalate complex issues where required
What We're Looking For
- Proven experience in 2nd Line Support / IT Support Engineer role
- Strong knowledge of Windows 10 and Windows Server environments
- Experience with Cisco switching or networking (CCNA / Network+ desirable)
- Understanding of DNS, DHCP, Group Policy and core infrastructure technologies
- Experience supporting hardware, printers and user devices
- Excellent communication and problem-solving skills
Desirable
- Firewall technologies
- Hyperconverged infrastructure
- Experience in a manufacturing or site-based environment
Why Apply?
- Broad technical exposure across infrastructure and networking
- Hands-on role with real ownership of incidents
- Opportunity to develop networking and infrastructure expertise
If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today!
IT Specialist in East Kilbride employer: Major Talent
Contact Detail:
Major Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in East Kilbride
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in East Kilbride. It's a great way to meet potential employers and fellow IT enthusiasts who might know of job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Windows, Cisco, or any other relevant tech. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face in 1st/2nd line support. Think about how you'd troubleshoot issues with Windows or network connectivity, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it shows you're genuinely interested in the role!
We think you need these skills to ace IT Specialist in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Windows environments and networking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let your voice come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully resolved technical issues. We’re looking for those who thrive on challenges, so share your best troubleshooting stories to impress us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Major Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Windows Server 2016/2019. Be ready to discuss how you've resolved issues in these environments before, as well as your experience with Cisco switching and networking. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share some real-life scenarios where you've tackled tricky IT problems. Think about incidents you've resolved, especially those involving DNS, DHCP, or Group Policy. This will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being able to convey information clearly will set you apart.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing tickets via Jira Service Desk, it’s a good idea to familiarise yourself with how ticketing systems work. If you have experience with similar platforms, be prepared to discuss how you ensure SLAs are met and how you escalate complex issues.