At a Glance
- Tasks: Provide top-notch technical support and troubleshoot customer issues with confidence.
- Company: Join a professional team in a dynamic Tamworth-based company.
- Benefits: Enjoy a stable Monday to Friday schedule and a supportive work environment.
- Other info: Great opportunity for growth in a customer-focused role.
- Why this job: Make a difference by helping customers solve their tech problems every day.
- Qualifications: Curiosity, accuracy, and a knack for following processes are key.
The predicted salary is between 25000 - 30000 £ per year.
Major Recruitment Oldbury are delighted to be recruiting for our professional Tamworth based client who are seeking an experienced Technical Support Advisor to join their busy team.
The role is office based and the hours are Monday to Friday 9am to 5pm.
This is a customer-facing technical support role, not a general IT job.
You will handle incoming support tickets, gather the right information, complete firstline troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with clear context.
The right person will be methodical, good with customers, confident using systems, and comfortable learning technical products over time.
You do not need to be a senior engineer, but you do need to be curious, accurate, and able to follow a process properly.
Duties and tasks will include
- Acknowledging and triaging incoming support tickets.
- Gathering customer, site, device, platform, and issue details.
- Resolving straightforward first-line issues using approved troubleshooting steps.
- Keeping customers updated clearly and professionally.
- Recording actions, customer responses, and next steps accurately.
- Escalating complex issues to the Technical Support Lead with full context.
- Maintaining good queue discipline so every open ticket has a visible next action.
- Using and contributing feedback to the support knowledge base.
